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Technical Customer Support Supervisor jobs in United States
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Myomo, Inc. · 21 hours ago

Technical Customer Support Supervisor

positionBurlington, MA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$68K/yr - $72K/yr
date3+ years exp
Myomo, Inc. develops and markets innovative powered arm braces to help individuals with paralysis or weakened arms regain function. The Technical Customer Support Supervisor will lead the customer support team, manage daily operations, and ensure compliance with quality management systems while also handling customer support cases.
BiotechnologyMedical DeviceHealthcareHealth Care
Hiring Manager
Danielle Stoller
linkedin

Responsibilities

Initiate, process, and close out support cases
Conduct complaint investigations with Engineering and/or management
Contribute to technical corrective actions
Facilitate tracking and expediting devices through the Service and Repair group as appropriate
Serve as a role model, leading associate staff in completing the below tasks, as well as assisting with workload and assignments as follows:
Managing incoming communications and answering support calls
Schedule and both lead support and troubleshooting for Myomo's products
Update worksheets, entering cases and RMA’s in the product lifecycle management/Quality management system software application
Conduct data analysis and generate reports, ensuring QMS compliance as appropriate
Provide technical support for sales and field personnel
Assist with developing documents of area procedures and instructions
Provide training and development to employees including performance management
Participate in the hiring process and disciplinary processes

Qualification

Customer support experienceData analysisQuality Management SystemMicrosoft Office proficiencyProduct Lifecycle ManagementTechnical supportTeam leadershipInterpersonal skillsOrganizational skillsAttention to detail

Required

1-2 years' minimum team lead or supervisory experience
3+ years' work experience involving hands-on troubleshooting and customer support
Proficiency in Microsoft Office applications, especially Word, Excel, PowerPoint and web-based remote communication
Some exposure to Product Lifecycle Management (PLM) system
Ability to learn new skills and adapt to a small team in an evolving environment
Excellent written/verbal, interpersonal, and organizational skills
Comfortable in fast-paced environment with ability to prioritize work
Ability to meet deadlines with specified time constraints
Ability to work effectively both independently and as part of a team
Strong attention to detail along with the ability to follow verbal/written instructions
Experience with updating procedures and instructions
Associate's degree in Business or equivalent in a related field

Preferred

Medical device and regulated quality system exposure
5+ years' work experience
Experience with using Arena-PLM system
Knowledge and use of database system programs; high-level proficiency working with Excel
Bachelor's degree in Business or related field

Company

Myomo, Inc.

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Myomo, Inc.
dateFounded in 2004
location
Cambridge, Massachusetts, USA
people-size201-500 employees
web-link
https://myomo.com/

Funding

Current Stage
Public Company
Total Funding
$55.12M
Key Investors
Avenue Capital GroupMountain Group Capital
2025-11-04Post Ipo Debt· $12.5M
2024-12-04Post Ipo Equity· $15M
2023-08-25Post Ipo Equity· $4.4M

Leadership Team

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David Henry
CFO
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Recent News

thefly.com
Myomo reports Q3 EPS (9c) , consensus (11c)
2025-11-11
thefly.com
Myomo backs FY25 revenue view of $40M-$42M, consensus $40.19M
2025-11-11
Business Wire
Myomo Reports Third Quarter 2025 Financial and Operating Results
2025-11-11
Company data provided by crunchbase