General Dynamics Information Technology · 17 hours ago
Apple VIP Support Technician
USA DC Washington
Full-time
Onsite
Mid, Senior Level
$29.75/hr - $40.25/hr
5+ years expGeneral Dynamics Information Technology supports the Securities and Exchange Commission (SEC) by providing innovative IT Service Delivery solutions. They are seeking an Apple VIP Support Technician responsible for providing Tier 1 and Tier 2 support for macOS and iOS devices, as well as Windows systems, ensuring efficient troubleshooting and user support.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Provide Tier 1 and Tier 2 support for macOS and iOS devices, including troubleshooting hardware, software, and connectivity issues
Deliver responsive support for Windows 11 systems in a mixed OS environment
Troubleshoot and resolve user-reported issues involving hardware, software, network connectivity, printing, and application performance
Assist with device setup, configuration, and enrollment using MDM tools (e.g., Jamf, Intune)
Respond to help desk tickets, emails, Team Chats, and walk-up requests with professionalism and efficiency
Escalate complex issues to Tier 3 or specialized teams when necessary
Maintain accurate documentation of support procedures and resolutions
Educate users on system features, updates, and best practices
Collaborate with IT and cross-functional teams to ensure smooth operations
Qualification
Required
5+ years of experience providing customer-facing support for macOS and iOS
2+ years of experience supporting Windows 11 in a professional environment
Strong troubleshooting skills across Apple and Windows platforms
Familiarity with MDM solutions such as Jamf, Intune, or similar
Excellent communication and interpersonal skills
Ability to prioritize tasks and manage time effectively in a fast-paced setting
Experience with ServiceNow ticketing systems
US Citizenship Required
Preferred
Apple Certified Support Professional (ACSP) or equivalent
Microsoft certification (e.g., Modern Desktop Administrator Associate)
Experience in enterprise or educational IT environments
Benefits
A variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
Company data provided by crunchbase