Michigan Schools and Government Credit Union · 16 hours ago
Member Service Representative
Clinton, MI
Full-time
Onsite
Entry Level
1+ years expMichigan Schools and Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years. The Member Service Representative role involves performing a broad range of member sales and service functions to enhance member relationships and ensure a positive member experience.
FinanceBankingConsultingCreditFinancial Services
Responsibilities
Performs a broad range of member sales and service functions to deliver the desired member experience
Focuses on listening to identify member needs by asking questions and offering solutions in order to build loyal member relationships
Works as a productive, cooperative, and engaged team member to serve members and reach individual and branch team goals
Follows MSGCU’s service standards and completes member service responsibilities with focus and understanding in order to ensure accuracy
Member service responsibilities include, but are not limited to: processing loan applications, opening new memberships, opening IRAs, setting-up automated services, and supporting Call Center as needed
Effectively explains ownership options to members; eligibility requirements for membership; and ensures that all paperwork, documentation, and signatures are completed accurately as required
Exceeds member service expectations and builds trusting relationships with members by being the financial expert and showing a sincere interest in the member and their financial success
Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions
Uses a consultative approach when serving members, asking high impact questions to identify and meet member perceived and unperceived needs
Listens for member cues and uses in depth knowledge of MSGCU products and services to cross sell and offer solutions for member needs by focusing on the benefits and value to the member
Offers Credit Life, Credit Disability, and GAP when identified in the members’ best interest and to protect MSGCU
Generates new business by asking for business and referrals
Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy, and responsibility for outcomes
Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions
Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values
Makes responsible choices and exemplifies courage by stepping up to address difficult issues
Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested
Qualification
Required
High school diploma or GED
1 year of progressively responsible experience within a financial institution to become familiar with the variety of financial products and services and account options available
Benefits
Generous vacation time
Retirement plan contributions
Discounts on loans and phone service
Medical, dental and vision on your first day!
Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
12 paid holidays
Up to 120 hours of PTO your first year of service (pro-rated based on start date)
Company
Michigan Schools and Government Credit Union
For 70 years, our members have been reaching their financial goals using the resources they gain through their membership with Michigan Schools and Government Credit Union (MSGCU).
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Gates
President/CEO
Steve Brewer
Chief Executive Officer
Recent News
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