Dexian · 1 day ago
Deskside Support Analyst
Irving, TX
Contract
Onsite
Entry, Mid Level
$30/hr - $33/hr
2+ years expDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. The Deskside Support Analyst role performs advanced service, repair, and installation of computer products while providing technical support to customers, including VIP support for mobile devices and assistance with laptop refresh of corporate devices.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Abhinav Sharma
Responsibilities
Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
Manages tickets within ServiceNow for a variety of technical issues
Uses experience and problem-solving skills to develop and improve processes and provides reports as required. Provides guidance to less experienced team members
Provide White Glove support to executives
Support mobile phone by resolving iPhone issues
Uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team
Document daily assignments and inventory updates
Stay customer focused and ensure end user receive top notch support
Establish priorities for the completion of ServiceNow tasks by determining the impact of known problems. Uses judgment to interpret internal and external issues and develop best practices
Provide customer support to internal customers within established service levels by ensuring the provisioning of computing systems, allocating day to day incidents and requests properly, ensuring involved parties are notified and required to act when an incident arises, and coordinating the resolution
Relies upon experience, interpersonal skills, and broad knowledge of the field to ensure task completion in compliance with policies, procedures, and business strategy
Stage, prepare, and deploy computer, peripherals, and devices to the users
Proven desktop, laptop, and workstation hardware troubleshooting skills
Occasionally perform installation of non-standard software
Demonstrated know-how supporting COE software applications inclusive of MS Windows 10, Office 365, and Teams
Facilitate data migration between computers
Virtual desktop support
Collaborate with vendors or third-party support to resolve technical hardware or software issues
Reads, interprets and follows procedures described in the internal knowledge base
Provides documentation for knowledge base articles
Works with third-party help desk vendors as applicable
Provides phone support as needed
Completes other duties, including special projects, as assigned by Management
Qualification
Required
Associate degree in Computer Networking or 2 years of related experience
Proven desktop, laptop, and workstation hardware troubleshooting skills
Demonstrated know-how supporting COE software applications inclusive of MS Windows 10, Office 365, and Teams
Can work and resolve most escalated tickets
VIP/White Glove experience
Prior iPhone support experience
Preferred
Prior help desk experience
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director, APAC
Recent News
2025-11-19
Company data provided by crunchbase