WebstaurantStore · 14 hours ago
1st Shift NOC Technician Intern
Smoketown, PA
Internship
Onsite
InternWebstaurantStore is the foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. They are seeking an intern for their Network Operations Center (NOC) to monitor and maintain the company’s critical technical infrastructure, while gaining experience with IT systems.
IndustrialConsumer GoodsManufacturingService Industry
No H1B
Responsibilities
Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise
Identify and document trends to proactively prevent future problems
Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime
Work closely with other Development and IT teams (IT Support, Network Engineers, Systems Administrators, etc.) to establish troubleshooting protocols and solve problems
Act as the first point of contact and resolution for all client network issues
Quickly respond to, and properly escalate downtime events with the appropriate level of urgency
Bridge communication between IT teams and end users while facilitating issue resolution
Qualification
Required
Currently pursuing or recently completed a degree in an IT related field
Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks
Access to a home router and modem
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible)
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment
The desire and ability to work and communicate with other team members via chat, webcam, etc
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only
Basic understanding of Active Directory, Windows OS, Office 365, DNS, DHCP, TCP/IP, and LAN / WAN technologies
Strong knowledge of network infrastructure, network architecture, and how different network components function as parts of a whole
Sense of urgency and ability to work in a fast-paced environment
Excellent verbal and written communication skills
Strong problem-solving and analytical skills
Drive and initiative, the desire to constantly improve upon skillset and knowledge base
Ability to work independently and as part of a team
Preferred
Familiarity with Linux OS
Basic understanding of SQL; fundamental database concepts, querying, stored procedures, ect
Experience with scripting languages such as Python, Bash, PowerShell, etc
Experience with Network and APM monitoring tools (Zabbix, Grafana/Prometheus, New Relic, Elastic, etc.)
IT Certifications that are relevant but not required: CompTIA A+, Network+, Security+, etc
Prior experience is welcome but not required
Benefits
401(k) matching
Employee Assistance Program
Company Discounts
On-Site Fitness Centers
Dog-friendly Offices
Company
WebstaurantStore
Since WebstaurantStore's start in 2004, we have worked hard to build an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world.
Founded in 2004
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Brent
Conversion Rate Optimization (CRO) Lead
Luara Da Silva, MBA
Partnership & Project Coordinator
Recent News
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