HCLTech · 1 day ago
Administrator - Desk Side Services, AMT Asset Management Software
Milwaukee, WI
Full-time
Onsite
Entry Level
2+ years expHCLTech is a leading provider of innovative solutions in the field of Healthcare and IT. The FSO Technician is responsible for deskside and field support for end users, including device deployment, incident/request resolution, and on-site technical assistance to ensure uninterrupted work for clinicians and business users.
Telecom & CommunicationsCloud ComputingSoftwareOutsourcingInformation and Communications Technology (ICT)IT ManagementTelecommunications
Responsibilities
Provide deskside and remote support for Windows and Apple laptops/desktops
Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools
Perform device imaging, staging, deployment, and post-deployment validation
Configure, support, and troubleshoot end-user devices and peripherals
Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting
Diagnose and resolve hardware, OS, and application issues
Manage tickets in ServiceNow or similar ITSM tool including updates and closure
Follow ITIL processes for incident, request, and asset handling
Assist with new-hire onboarding (accounts, devices, access coordination)
Ensure accurate asset assignment and updates in the asset management system
Perform asset tagging, inventory counts, and stockroom organization
Coordinate depot/vendor repairs and warranty replacements
Adhere to SLAs, security policies, and compliance standards required in healthcare
Participate in rotational on-call and after-hours support when required
Qualification
Required
2–3 years of experience in deskside / field support / EUC support
Strong knowledge of Windows 10/11 and basic Mac support
Experience with ServiceNow or similar ticketing systems
Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN)
Excellent troubleshooting and customer service skills
Ability to work independently or as part of a team in clinical environments
Ability to lift and move IT equipment as needed
Preferred
Certification in relevant field (e.g., HVAC, electrical, etc.)
Experience with [specific equipment or software]
Benefits
Competitive salary and benefits package
Opportunities for professional growth and development
Supportive and collaborative work environment
Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO)
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-02-13
2026-02-12
2026-02-10
Company data provided by crunchbase