WebstaurantStore · 22 hours ago
2nd Shift NOC Technician Intern
Smoketown, PA
Internship
Onsite
InternWebstaurantStore is the foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. They are seeking a 2nd Shift NOC Technician Intern to actively monitor and support the company’s critical technical infrastructure, addressing security threats and collaborating with IT teams to resolve network issues.
IndustrialConsumer GoodsManufacturingService Industry
No H1B
Responsibilities
Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise
Address active security threats such as phishing emails, critical vulnerabilities, and malware detections in collaboration with the IT Security and Security Operations Center (SOC) teams
Identify and document trends to proactively prevent future problems
Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime
Work closely with other IT teams (Developers, Systems Administrators, Database, etc.) to establish troubleshooting protocols and solve problems
Act as the first point of contact and resolution for all client network issues
Quickly respond to, and properly escalate downtime events with the appropriate level of urgency
Bridge communication between IT teams and end users while facilitating issue resolution
Qualification
Required
Currently pursuing or recently completed a degree in an IT related field
Basic understanding of Active Directory, Windows OS, Office 365, DNS, DHCP, TCP/IP, and LAN / WAN technologies
Strong knowledge of network infrastructure, network architecture, and how different network components function as parts of a whole
Access to a reliable and secure high-speed internet connection
Access to a home router and modem
A dedicated home office space that is noise- and distraction-free
A valid, physical address (apartment, suite, etc.)
The desire and ability to work and communicate with other team members via chat, webcam, etc
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only
Preferred
Familiarity with Linux OS
Basic understanding of SQL; fundamental database concepts, querying, stored procedures, etc
Experience with scripting languages such as Python, Bash, PowerShell, etc
Experience with Network and APM monitoring tools (Zabbix, Grafana, New Relic, Elastic, etc.)
IT Certifications that are relevant but not required: CompTIA A+, Network+, Security+, etc
Prior experience is welcome but not required
Benefits
401(k) matching
Employee Assistance Program
Company Discounts
On-Site Fitness Centers
Dog-friendly Offices
Company
WebstaurantStore
Since WebstaurantStore's start in 2004, we have worked hard to build an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world.
Founded in 2004
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Brent
Conversion Rate Optimization (CRO) Lead
Luara Da Silva, MBA
Partnership & Project Coordinator
Recent News
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