Royal Caribbean Group · 8 hours ago
Lead, Data Analyst
Miami, FL
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expRoyal Caribbean Group is an exciting company that offers unique career opportunities. The Lead Data Analyst will serve as the senior analytical and technical expert for the Global Travel Services organization, overseeing data strategy, reporting, insights, and automation to support call center operations and enhance the guest experience.
Travel
No H1B
Responsibilities
Lead analysis of operational, guest experience, and revenue trends; provide actionable insights and executive-ready recommendations
Develop and maintain forecasting models, KPI frameworks, dashboards, and advanced analytical solutions to support data-driven decision making
Conduct deep-dive and ad hoc analyses to identify root causes, quantify business impact, and uncover improvement opportunities
Supervise and mentor analysts, overseeing project prioritization, workload distribution, and quality of deliverables
Design and maintain SQL queries, datasets, ETL processes, and Power BI dashboards aligned to business needs
Ensure data accuracy, governance, and integrity across reporting systems
Monitor forecasting accuracy, staffing performance, and revenue correlations in partnership with operational teams
Analyze financial performance indicators and support operational processes impacting revenue and guest experience
Lead end-to-end analytics projects from requirements gathering through deployment and adoption
Collaborate cross-functionally with Analytics, IT, Operations, and business stakeholders
Drive automation, reporting enhancements, and continuous improvement initiatives to modernize analytics capabilities
Define and evolve performance metrics aligned to strategic business objectives
Qualification
Required
Bachelor's degree required
5–8 years of experience in analytics, business analysis, or related field
Advanced SQL (Oracle, PL/SQL, Spark SQL preferred)
Strong Excel, financial modeling, and statistical analysis skills
Demonstrated experience leading projects and mentoring team members
Strong executive communication and problem-solving capabilities
Preferred
MBA or Master's preferred
Experience in call center or operations analytics preferred
Advanced Power BI (Tableau or Looker acceptable)
Benefits
Competitive compensation and benefits package
Excellent career development opportunities
Company
Royal Caribbean Group
Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$15.43BKey Investors
RCI HoldingsMorgan Stanley
2025-09-22Post Ipo Debt· $1.5B
2025-05-14Post Ipo Debt· $2.28B
2024-09-16Post Ipo Debt· $1.5B
Leadership Team
Jason Liberty
Chairman and Chief Executive Officer
Matt Denesuk
SVP, Chief AI Officer
Recent News
2026-02-10
2026-02-05
Company data provided by crunchbase