Jobs via Dice · 6 hours ago
Desktop Support (2nd Shift)
New York, NY
Full-time
Onsite
Mid Level
$20/hr - $25/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support technician for their 2nd shift operations. The role involves providing technical support, performing desktop imaging and upgrades, and ensuring exemplary customer service to end users.
Computer Software
Responsibilities
Computer imaging and upgrades
PC's and printer deployment
Windows 11 upgrades
Wyse terminal setup and configuration
MDM migrations (Intune) Clinical software installations
Customer service and communication Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion
Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures
Provide exemplary customer service across all levels of the organization; embrace a "never-say-no" attitude when addressing customer issues
Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT
Critically analyze system failures and quickly determine remedies so as to provide for smooth workflow for daily staff activities
Perform checkpoint rounds throughout the environment to ensure all equipment is operational
Ensure that electronic and physical security policies for computers, data, and IT infrastructure are adhered to
Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone
Responsible to solve typical software and hardware problems and malfunctions on these systems
Act as a technical resource to clients in making hardware and software acquisition recommendations
Perform pro-active diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses
Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation
Monitor the assigned desktop queue(s) in the Front Range ticket system
Log real time written journal entries documenting actions taken on all ticket requests
Close tickets within established service levels
Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc
Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department
Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc
Responsible to resolve specified number of tickets per day
Responsible to resolve percentage of monthly tickets at desktop site using mobile tools and devices
Responsible to close tickets in a timely manner while striving to reduce the mean time to resolve each issue
Qualification
Required
Computer imaging and upgrades
PC's and printer deployment
Windows 11 upgrades
Wyse terminal setup and configuration
MDM migrations (Intune)
Clinical software installations
Customer service and communication
Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion
Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures
Provide exemplary customer service across all levels of the organization; embrace a 'never-say-no' attitude when addressing customer issues
Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT
Critically analyze system failures and quickly determine remedies so as to provide for smooth workflow for daily staff activities
Perform checkpoint rounds throughout the environment to ensure all equipment is operational
Ensure that electronic and physical security policies for computers, data, and IT infrastructure are adhered to
Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone
Responsible to solve typical software and hardware problems and malfunctions on these systems
Act as a technical resource to clients in making hardware and software acquisition recommendations
Perform pro-active diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses
Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation
Monitor the assigned desktop queue(s) in the Front Range ticket system
Log real time written journal entries documenting actions taken on all ticket requests
Close tickets within established service levels
Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc
Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department
Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc
Responsible to resolve specified number of tickets per day
Responsible to resolve percentage of monthly tickets at desktop site using mobile tools and devices
Responsible to close tickets in a timely manner while striving to reduce the mean time to resolve each issue
Desktop Support
Windows
Active directory
Troubleshooting
Hardware
InTune
Windows 11
windows 10
hardware support
network connectivity
Desktop Support
deployment
MDM
Preferred
Customer service skills
Ability to work in a fast paced, team oriented environment
Healthcare experience is a nice to have
A+ Certification is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
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