Bullfrog Spas · 1 day ago
IT Support Specialist I
Herriman, UT
Full-time
Onsite
Entry Level
1+ years expBullfrog Spas is the world's fastest-growing premium hot tub manufacturer, committed to creating peaceful lives for customers and employees. As an IT Support Specialist I, you will provide essential IT support to employees, ensuring they have the reliable technology and assistance needed to perform their roles effectively.
RetailElectronicsConsumer GoodsManufacturing
Responsibilities
Support users via helpdesk support tickets
Own and maintain personal ticket queue, as well as help maintain helpdesk ticket queue
Provide Level 1 support and assist with defined Level 2 issues according to documentation and escalation procedures
Have the skills and knowledge to effectively support the following:
End‑User Computing: Windows and macOS desktops and laptops
Peripherals: Monitors, docks, barcode scanners, thermal and laser printers
Productivity Tools: Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint)
Barcode Scanners
Direct Thermal Printers
LaserJet Printers
Various types of tablets (iPad, Microsoft Surface devices, ReMarkable)
Networking & Connectivity: Wired/wireless networking, VOIP phones
Business Systems Applications
Provide white glove support to users
Must be able to work with users to effectively ask questions and gather information about issues; identify issues; determine possible solutions; and test & implement solutions
Provide remote support to remote users
Physical repair support for computer equipment when needed
Execute software installation and upgrades when needed
Assist in tracking and maintaining all IT assets
Run and terminate ethernet cables
Respond to IT emergencies as needed outside of normal business hours (On-Call Support)
All other assigned duties
Qualification
Required
High School Diploma (Minimum Requirement)
At least some experience in an IT support role
Understanding of basic troubleshooting, computer systems, operating systems, and networking principles
Knowledge of Microsoft Office products and Microsoft O365
Work and communicate effectively, in a team environment, be able to train end-users, and in departmental meetings
Maintain protection of sensitive files, data, and resources with safeguards in accordance with company policies and legal requirements
Effectively multitask and work in a fast-paced environment
Lift up to 50 lbs
Preferred
A+ and Networking+ Certifications
Associate's degree
Have basic knowledge and understanding of Active directory
1 to 2 years of experience working in an IT Helpdesk role
Experience in a manufacturing environment
Company
Bullfrog Spas
Bullfrog International is a consumer goods company manufacturing hot tubs.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-21
The Business Journals
2024-02-19
Company data provided by crunchbase