AMSURG · 15 hours ago
Sr Implementation Specialist - Contractor
Nashville, TN
Full-time, Contract
Hybrid
Mid, Senior Level
4+ years expAMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. The Senior Implementation Specialist leads implementation projects, managing tasks from requirements gathering to training and go-live support for various healthcare entities.
Medical DeviceHealthcareHealth CareHealth DiagnosticsMedical
Responsibilities
Lead beginning to end implementation of the NextGen PM system and ancillary systems for assigned sites
Balance multiple projects and responsibilities simultaneously while maintaining the high standards of the Insight program
Collaborate with RCM teams and Business Operations Managers to effectively implement NextGen to fit the assigned project needs
Work as part of the Insight team to facilitate and/or complete effective implementations with the following goals: Rapidly deployable, repeatable processes, Successful revenue cycle management with demonstrable revenue stream from ERA processes within 20 days of go-live date, Cost-effective follow-up and phased training approach for implementing post- or complimentary EPM go-live features such as Document Scanning, Real Time Server, Background Business Processor, Worklog/Tasking, other ancillary products and iterative version updates
Conduct Practice Management training sessions for internal AMSURG constituencies
Review, update, maintain and utilize NextGen training materials for internal and external use
Assist Service Desk or User Satisfaction personnel with Tier 2 center, practice, and Central Billing Office (CBO) NextGen-related support issues
Assess current configuration and develop customized modifications to meet specific needs of centers, the Central Billing Office (CBO) or anesthesia entities
Troubleshoot NextGen configuration and specification issues with associated vendors and payers
Participate in implementation project related integrations as a subject matter expert; perform system testing and troubleshoot interface issues with associated vendors as needed
Assist EDI Specialists with payer or claim related issues
Assess complex workflows within the ASC affiliated environments to ensure the optimal configuration of the NextGen system and any other vendor products such as Endoscopy Report writing systems, laboratory systems, etc
Facilitate meetings, demonstrations and training with center staff on the NextGen application
Conduct training sessions in small and large groups in various settings (both onsite and remote) with minimal equipment, as the situation requires
Conduct performance reviews for existing centers and practices to assist Operations teams in finding opportunities to enhance efficiency
Collaborate with various vendors for issue resolution
Evaluate existing centers’ configurations and revise to meet upgrades and new regulatory requirements as needed utilizing technology and efficient methods of advanced functionalities made available within the upgrades
Demonstrate ability to relate with full spectrum of personnel in the ASC and/or practice environment from front desk receptionist to billing specialist to clinical and provider personnel
Communicate issues to AMSURG staff and Operations teams concisely and discuss solution options effectively as part of a patient-centered and action-oriented team
Create and update professional training materials, guides, and curricula
Monitor the Background Business Processor as needed
Ability to travel approximately 30-50%; usual on-site commitment consists of one-two day site assessment which may or may not require an overnight stay, potential two-three days of on-site support during the first week of go-live for each assigned traditional project
Adhere to all company policies and procedures, including Information Security Policies and ensure that AMSURG remains as secure as possible
Regular and reliable attendance required
Other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university or the equivalent of four (4) years of professional experience in appropriate Healthcare environment required
At least two (2) years direct use experience with NextGen Practice Management version 5.8 and higher
Strong background supporting large enterprise environments
Thorough understanding of revenue cycle workflows in ambulatory surgery center and/or medical practice is required
Preferred
Two (2) years preferred Practice Management Training experience within medical practices or surgery centers – or equivalent to Project Lead or Core Team member on Enterprise Performance Management (EPM) installs for a practice or surgery center with configuration and table maintenance responsibilities
Electronic Data Interchange (EDI) experience is a plus such as Billing Office management experience or firm understanding of Billing, Current Procedural Terminology (CPT) and ICD10 coding, preferred
Knowledge of regulatory requirements for 5010, ICD10 are highly desirable
NextGen BBP experience
NextGen Front Desk workflows
NextGen File Maintenance
NextGen Billing expertise
Experience with NextGen Scheduling and Check-In training (live or remote)
Benefits
Paid Time Off
Medical
Dental
Vision
Life
Disability
Healthcare FSA
Dependent Care FSA
Limited Healthcare FSA
FSAs for Transportation and Parking & HSAs
Matching 401(K) Plan
Paid time off
9 observed holidays
Paid family leave
Company
AMSURG
AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-06-17Acquired
1997-12-03IPO
Leadership Team
Christopher A. Holden
CEO
Recent News
San Bernardino Sun
2025-12-29
2025-12-09
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