Beacon Hill · 1 day ago
Helpdesk Analyst
Columbus, OH
Full-time
Onsite
Mid Level
$16/hr - $18/hr
3+ years expBeacon Hill is a premier National Information Technology Staffing Group, and they are seeking a Service Desk Specialist to provide technical support for internal employees. The role requires a desire to learn and the ability to multitask while providing support over the phone and via chat.
Human ResourcesStaffing Agency
Responsibilities
Providing technical support for internal employees of the organization
Support over the phone
Provide support via chat
Qualification
Required
3+ years in a customer service/call center environment
Experience providing support for password resets, basic windows os issues, network connectivity, and mobile device issues
Experience with chat support for internal users along with phone support
Strong level of patience and ability to break down technical information into a non-technical way
Ability to multitask, and critical think on the fly
Willingness to learn about new technologies
Strong verbal, writing, and typing skills
Preferred
Experience documenting issues within a ticketing system
Experience working in an environment that has SLAs and daily/weekly metrics
A+ or Net+ certified
Benefits
Medical
Dental
Vision
Federal and state leave programs as required by applicable agency regulations
Company
Beacon Hill
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
1001-5000 employees
H1B Sponsorship
Beacon Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (94)
2023 (76)
2022 (60)
2021 (77)
2020 (86)
Funding
Current Stage
Late StageLeadership Team
Amber Leslie
Executive Assistant to CEO
Amy Van Sicklin
Chief Culture Officer
Recent News
Company data provided by crunchbase