ASRC Federal · 23 hours ago
Problem Support Manager
Springfield, VA
Full-time
Onsite
Senior Level
6+ years expASRC Federal is a leading government contractor furthering missions in space, public health and defense. The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure problems, ensuring effective problem management processes, and providing recommendations for improvement.
GovernmentAerospaceConsultingHuman ResourcesInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency
No H1B
Security Clearance Required
Responsibilities
Responsible for managing the lifecycle of all network infrastructure problems
Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors
Responsible for performing trend analysis of incidents to prevent future incidents from happening
Responsible for problem identification, recording, investigation and diagnosis
Responsible for communicating with the CBP Problem Manager and other GSs for all problems
Will act at the contract Point of Contract (POC) for all Problem oversight and coordination
Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process
Responsible for ensuring that all problems are properly resolved and closed
Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process
Qualification
Required
Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA
Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises
Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)
Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications
Showcase leadership abilities by managing projects and teams
Be proficient in project management and have knowledge of security and compliance issues
Current, active EOD (Entry On Duty) for the DHS Background check
Benefits
Health care
Dental
Vision
Life insurance
401(k)
Education assistance
Paid time off including PTO
Holidays
Any other paid leave required by law
Company
ASRC Federal
ASRC Federal provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Felix
President & Chief Executive Officer
Joseph Winthrop
Chief Financial Officer
Recent News
Washington Technology
2026-01-11
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2025-12-13
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