Atrium Hospitality · 19 hours ago
Operations Training Manager, Front Office
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $90K/yr
3+ years expAtrium Hospitality is a company dedicated to exceptional guest experiences and fostering a positive work environment. They are seeking an Operations Training Manager for the Front Office, responsible for designing and delivering training to Front Desk teams, ensuring high guest service standards, and collaborating with HR for onboarding new associates.
HospitalityTravelFinanceConsultingInformation TechnologyAsset ManagementHotel
Responsibilities
Design and deliver hands-on training to Front Desk teams, focusing on guest service, check-in/check-out, and operational excellence
Act as a brand ambassador, ensuring associates bring our values and guest experience standards to life
Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively
Use guest feedback and online reputation data to fine-tune training programs for maximum impact
Collaborate with HR and department leaders to onboard and develop new front desk associates across properties
Qualification
Required
100% travel availability
3+ years of Front Desk and leadership experience
Comfort with Microsoft Office tools
A flexible, people-first mindset
Preferred
Experience with Hilton and Marriott brands preferred
Benefits
Career Growth & Learning – 40% of our management hires are internal promotions!
Invest in Your Future – 401(k) plan with company match.
Comprehensive Health Coverage – Medical, dental, and vision insurance options.
Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
Company
Atrium Hospitality
Atrium Hospitality is a privately held hotel asset management and investment advisory company.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Mangiarelli
Chief Executive Officer
Lars Schrader
Senior Vice President Operations
Recent News
Company data provided by crunchbase