Kirkland & Ellis · 8 hours ago
Technology Support Analyst II
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$79K/yr - $86K/yr
5+ years expKirkland & Ellis is a leading law firm known for its commitment to legal excellence and innovative solutions. The Technology Support Analyst II will support the firm's technology needs, ensuring seamless performance of desktop systems and providing exceptional client service through troubleshooting and maintenance of hardware and software.
GovernmentFinanceLegalFinancial ServicesLaw Enforcement
Responsibilities
Diagnose and resolve intermediate desktop computing issues across hardware, software, operating systems, and peripheral devices; escalate complex matters as needed to ensure timely resolution
Install, configure, upgrade, and maintain Windows 11 operating systems and core applications, including Microsoft 365 and firm-specific platforms
Support Citrix, Virtual Private Network (VPN), remote computing tools, and iOS device setup and troubleshooting
Set up and troubleshoot video conferencing and audio systems in conference rooms and the Conference Center; support platforms such as Zoom, WebEx, and Microsoft Teams, and assist with remote event execution
Provide intermediate support for wireless networks and Voice over IP (VoIP) telephone systems, including Avaya
Partner with the Global Information Technology (IT) Service Desk to provide phone support and ensure consistent ticket ownership and documentation within ServiceNow
Document solutions, maintain accurate ticket records, and follow established procedures, checklists, and quality control standards during rollouts and projects
Assist colleagues with complex troubleshooting, contribute to knowledge sharing, and work cross-functionally to support firmwide technology initiatives
Leverage internal and external resources to investigate issues, identify solutions, and enhance support processes
Qualification
Required
Degree in Computer Science or equivalent technical experience
5–6 years of experience in a professional services environment
Strong knowledge of desktop computing environments, including Microsoft Windows, Microsoft Office 365, Citrix, VPN technologies, Lenovo and HP hardware, and mobile device management tools such as Intune
Experience supporting conference center technologies, including Cisco video conferencing systems, Crestron, audio systems, and collaboration platforms such as Zoom and Microsoft Teams
Exposure to platforms such as iManage (DeskSite and FileSite), PeopleSoft, Intapp, multi-factor authentication (MFA), and ServiceNow ticket management systems
Excellent verbal and written communication skills, with the ability to engage effectively and professionally with stakeholders at all levels
Strong analytical skills, sound troubleshooting methodology, and the ability to prioritize effectively in high-pressure situations
Ability to follow structured procedures while adapting to evolving technology needs and urgent requests
Ability to crawl, bend, reach, and lift 25+ pounds as needed for equipment setup and support
Preferred
Law firm experience preferred
A+ and/or Microsoft certifications preferred
Benefits
Comprehensive healthcare
Paid time off
Retirement
Personal support
Tailored learning and development opportunities
Company
Kirkland & Ellis
Kirkland & Ellis is a law firm that offers a wide range of legal assistance in labor, government, and intellectual property litigation.
5001-10000 employees
H1B Sponsorship
Kirkland & Ellis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (55)
2023 (27)
2022 (54)
2021 (45)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Erica Berthou
Member of Executive Committee, Partner
H.T. Flanagan
Partner
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