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RHI Magnesita · 1 day ago

Advanced Service Technician

Knoxville, TN

Full-time

Onsite

Mid Level

3+ years exp

RHI Magnesita is the leading global supplier of high-grade refractory products, and they are seeking an Advanced Service Technician to install, maintain, and commission specialized machinery at customer sites. The role involves troubleshooting, training local technicians, and ensuring equipment operates safely and efficiently while traveling up to 70% to client locations.

MiningIndustrialManufacturingIndustrial Manufacturing

Responsibilities

Execute installation, maintenance, and commissioning of specialized machinery at customer sites

Identify training needs and implement plans for local service technicians

Report machine conditions and spare parts status to your supervisor

Troubleshoot and repair specialized and standard machines as needed

Ensure all machinery and equipment are safe and operational, with no risk to health or safety

Coordinate technical support from third parties for repairs and maintenance

Provide technical acceptance and commissioning of new machines

Train machine operators and implement preventive maintenance routines

Collaborate with sales teams, site personnel, and the local shop for team development

Uphold company policies, department goals, and safety rules at all facilities

Drive continuous improvement and take ownership of assigned work

Qualification

Machine installationCommissioningTroubleshootingMechanical/Electrical TechnicianBasic automation knowledgeMS Office proficiencyCustomer service skillsTraining skills

Required

Ability to travel up to 70%

3+ years in machine installation, commissioning, or maintenance

Mechanical/Electrical Technician (emphasis on Electrical)

Maintenance and materials application experience

Customer service skills

Basic automation and PLC/VFD knowledge (programming not required)

Proficiency in MS Office (Excel, Word, Outlook, Teams)

Benefits

Competitive compensation and benefits

Opportunities for professional growth and development

Exposure to advanced machinery and technology

Collaborative, safety-focused work environment

The chance to make a real impact at customer sites and within our organization

Company

RHI Magnesita

Glassdoor4.0

RHI Magnesita is an industrial company that supplies refractory products, systems, and services.

Founded in 1834

Wiener Neustadt, Niederosterreich, AUT

10001+ employees

https://www.rhimagnesita.com

Funding

Current Stage

Public Company

Total Funding

unknown

2017-10-27IPO

Leadership Team

Karen Frazier

HR Business Partner

Ronesha Willis, SPHR

Human Resources Business Partner

Recent News

Business Wire

RHI Magnesita Strengthens Operations in ME, Türkiye and Africa, Opens New Regional Head Office in Dubai

2025-12-18

Zawya.com

RHI Magnesita boosts regional operations with new Dubai office

2025-12-18

GlobeNewswire

Refractories Market Size to Reach USD 56.99 Billion by 2033 Due to High Demand for Refractories from Steel, Cement, and Glass Industries Globally | SNS Insider

2025-12-17

Company data provided by crunchbase