Red Hat · 1 day ago
Knowledge Domain Expert (KDE)
United States
Full-time
Remote
Mid, Senior Level
$86K/yr - $138K/yr
5+ years expRed Hat is seeking a highly skilled Knowledge Domain Expert (KDE) to lead the development, management, and optimization of knowledge-centric systems and processes within the organization. The KDE will leverage their expertise in KCSv6 and advanced AI skill sets to drive knowledge-sharing initiatives and enhance customer and employee experiences.
Enterprise SoftwareSoftwareProperty & Casualty InsuranceInsurTechLinuxOpen SourceOperating Systems
Responsibilities
Lead KCS Program Preservation & Enhancement: Oversee the Knowledge-Centered Service (KCS) program knowledgebase to ensure content quality, process integrity, and strategic alignment towards optimizing its value and discoverability
Integrate AI & Automation: Drive the adoption of AI, chatbots, and predictive analytics to innovate knowledge discovery and enhance self-service capabilities
Optimize with Performance Analytics: Analyze key metrics on content reuse and self-service success to measure program effectiveness and guide data-driven improvements
Foster Cross-Functional Alignment: Partner with key departments like Global Support, Product Engineering, and Business Operations to embed a knowledge-sharing culture and align initiatives with business goals
Coach & Enable Teams: Mentor and train teams on KCS principles and AI-augmented tools to drive adoption and empower users across the organization
Qualification
Required
Over 5+ years of experience in a Support Role with product expertise, including at least 2 years experience demonstrating KCSv6 methodologies
Strong understanding of AI technologies and proficiency with knowledge management platforms (like Salesforce) and AI integration tools (APIs, chatbots)
Skilled in using data analytics and visualization tools to measure program performance and drive data-informed strategic decisions
Exceptional communication and coaching skills with a proven ability to lead cross-functional teams and champion a collaborative, knowledge-sharing culture
Strategic mindset and strong project management abilities, capable of handling multiple initiatives and aligning knowledge strategy with overarching business goals
Preferred
Consortium for Service Innovation KCSv6 Practices or Trainer certification
AI experience or certification in a role that combined knowledge management with AI or automation initiatives
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Company
Red Hat
Red Hat is a software company that offers enterprise open-source software solutions. It is a sub-organization of IBM.
10001+ employees
H1B Sponsorship
Red Hat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (148)
2023 (156)
2022 (181)
2021 (154)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-10-28Acquired
1999-08-20IPO
1999-03-09Corporate Round
Leadership Team
Chris Wright
Chief Technology Officer and Senior Vice President Global Engineering
Andrew Brown
Senior Vice President & Chief Revenue Officer
Recent News
2026-02-12
2026-01-23
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