Optum · 16 hours ago
Technical Support Analyst
United States
Full-time
Remote
Mid, Senior Level
$73K/yr - $130K/yr
5+ years expOptum is a health care company that aims to improve the health system and provide integrated care programs. They are seeking a Technical Support Analyst to lead the evening shift, develop technical skills within the team, and ensure effective resolution of technical issues for end-users.
EducationHealthcarePharmaceuticalHealth CareMedical
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Play the role of Technical Lead for the evening shift
Develop technical skills and lead team members through daily tasks and long term projects
Track and route incidents escalated by team members, ensure ticket details are articulate and accurate, and provide additional guidance when needed
Continually seek to improve technical skills as they relate to all areas of the support organization through attending classes, providing on-site support to facilities as requested, and keeping up to date on Company and industry standards
Update and develop training material and work instructions for new processes and existing technologies
Prioritize workload based on service level agreements
Act as a technical resource to others to resolve problems or issues
Set up and maintain hardware and software including computers, printers, copiers, faxes, scanners, and projectors
Educate end-users on how to resolve various hardware and software problems
Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines
Monitor stock levels of hardware and submit request for equipment when needed
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts
Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware
Maintain Incident / Request logs and records
Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution
Identify and propose major incidents to the Technical Commander Center(TCC)
Investigate and resolve computer software and hardware problems
Provide software application support to end users via telephone or on - site
Provide good written and oral communication skills
Perform related duties as may be required
Qualification
Required
5+ years of work experience in IT
6+ months experience/working knowledge of Microsoft Office products to assist end-users with technical assistance for hardware and software
Experience with use of AD to create and manage users, groups, and resources effectively
Experience with a ticketing system such as ServiceNow and ServiceDesk
Working knowledge of current network topology, TCP/IP network troubleshooting in a WAN/LAN environment, office applications, printing processes, and advanced troubleshooting of desktop operating systems
Proven ability to provide advanced troubleshooting expertise to Tech Support staff involving servers, desktops, printers, networks, remote access and Internet Explorer
Proven ability to identify and communicate trends and work with senior department team members to define corrective action
Proven ability to present ideas in user-friendly language
Proven ability and willingness to work the defined shift of 2-11 pm CST and be on-call of at least one weekend day per month
United States Citizenship
If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment
Preferred
Bachelor's Degree
CompTIA A+ or CompTIA Network+
Experience with end user provisioning
Experience with hardware provisioning
Leadership experience
Proven solid written and verbal communication skills
Demonstrated patience and overall courteous behavior when working with internal and external customers, including vendors. Service with a smile attitude. Excellent customer service
Demonstrated ability to work independently; self-motivated and goal oriented and able to work with little to no direction
Proven excellent time management, issue management, and project management skills
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
A comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
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