Confie · 21 hours ago
IT Technician II
Farmers Branch, Texas, United States
Full-time
Hybrid
New Grad, Entry Level
$24/hr - $25/hrConfie is a company focused on providing IT services, and they are seeking an IT Technician II to support computer hardware and software installations. The role involves resolving incidents, guiding junior technicians, and ensuring excellent customer service while maintaining IT service quality.
FinanceProperty & Casualty InsuranceHealth InsuranceAuto InsuranceCommercial InsuranceFinancial ServicesInsurance
Responsibilities
Responsible for working on all tickets, Level II, Level I and if necessary, Level 0, assigned to If the technician is unable to resolve the issue assigned to them, they must escalate the issue to a higher level of support and continually following up until issue resolution
New Hire ticket resolution, Separations, and transfer tickets
Responsible for guidance and support for Level I and Jr technicians
Active Directory and Exchange Server experience
High priority printer configurations
Basic Network Support and troubleshooting
Qualification
Required
Fluent in both English and Spanish ( Required)
Knowledge of basic
Experience in Helpdesk IT Contact Call
ServiceNow knowledge or
Active Directory and Exchange
Asset Management
Remote Desktop Software
BitLocker
Windows, Office: Word, Excel, Power Point & Social Media
Preferred
Customer Service
Negotiation
Problem Solving
Communication
Attention to detail
Organized
Learning Capacity
Benefits
Generous PTO plans, sick pay and health benefits
Annual bonus based on employment standing*
Work from home and hybrid model employment
Confie Enablement Fund/ Scholarship Program
I-Care Recognition Program
Corporate Social Responsibility Program
Diversity, Equity and Inclusion Initiatives
Confie Hub and Discount Programs (Gym Membership)
Company
Confie
Confie is one of the nation’s largest and most respected independent personal lines insurance distributors.
Founded in 2008
1001-5000 employees
H1B Sponsorship
Confie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (2)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-21Acquired
Leadership Team
Cesar Soriano
CEO
Michael Kaplan
EVP CFO
Recent News
2025-12-19
2025-12-17
Company data provided by crunchbase