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Associate Director, Scheduling Operations jobs in United States
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Dana-Farber Cancer Institute · 19 hours ago

Associate Director, Scheduling Operations

positionBoston, MA
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff, Director/Executive
money$109K/yr - $126K/yr
date7+ years exp
Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. The Associate Director of Scheduling Operations is responsible for determining the overall direction and objectives for New and Established Patient Operations, collaborating with leadership to develop effective scheduling strategies and overseeing staff performance and compliance.
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H1B Sponsor Likelynote

Responsibilities

Collaborates with scheduling leadership to develop, communicate, and implement effective scheduling strategies, processes, and guidelines. Partners with operations leadership to develop scheduling solutions. Serves as the liaison for New and Established Patient Operations across Dana-Farber. Actively participate on committees to address issues and improve patient scheduling infrastructure
Oversees scheduling quality assurance, training subject matter and materials along with Training and QA team, and performance metrics for all staff. Converts technical information into user-friendly documentation and instructions. Participates in strategic planning and project management
Serves as the analytical expert for scheduling and its related systems (Epic, UKG, Workday) and processes. Collaborates with business data analytics teams to build effective reports
Collaborates with Disease Center Leadership, Floor and Disease Leadership to identify areas and opportunities for efficiency and scheduling improvements
Supervises staff. Hires and develops team members with the capabilities to achieve organizational goals. Works closely with management staff to ensure consistency and standardized practices. Defines and communicates clear expectations, provides regular constructive feedback, and evaluates performance against objectives. Oversees team’s compliance with organizational policies and procedures. Monitors work for efficiency, effectiveness, and quality. Mentors and coaches staff, facilitating training opportunities and supporting career growth. Works with senior management and Human Resources to address performance issues, as appropriate. Promotes and fosters a healthy and productive work environment within the team and with groups across the Institute

Qualification

Epic CadenceClinical operations experienceProject managementAdvanced ExcelProcess improvementAnalytical skillsCustomer service skillsCommunication skillsOrganizational skillsInterpersonal skills

Required

Excellent verbal and written communication skills and ability to interact with all levels of the organization
Excellent organizational and problem-solving skills and attention to detail
Excellent interpersonal skills
Mature, dependable, enthusiastic, motivated, and willing to learn new tasks
Ability to coach, influence, and mentor a wide range of staff in a highly matrixed organization
Ability to prioritize tasks, motivate staff, and achieve goals and objectives
Ability to develop process models, project plans, timelines, charters, status reports, and metrics
Ability to lead process improvement initiatives
Strong analytical and presentation skills
Strong customer services skills
Strong PC proficiency with advanced Excel knowledge
Bachelor's degree
7 years of experience in clinical administration, project management, business planning, or healthcare consulting
2 years of management experience
Direct clinical operations experience

Preferred

Master's degree (MBA, MPH, or MHA)
Prior experience with Epic Cadence

Company

Dana-Farber Cancer Institute

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Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
dateFounded in 1947
location
Boston, Massachusetts, USA
people-size1001-5000 employees
web-link
http://www.dana-farber.org

H1B Sponsorship

Dana-Farber Cancer Institute has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (191)
2024 (145)
2023 (155)
2022 (139)
2021 (105)
2020 (113)

Funding

Current Stage
Late Stage
Total Funding
$88.08M
Key Investors
Elaine and Eduardo Saverin FoundationThe DeGregorio Family FoundationLlama
2025-11-24Grant· $20M
2025-05-06Grant· $1M
2024-09-24Grant· $0.5M

Leadership Team

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Edward Benz
CEO
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