Crusoe · 17 hours ago
Service Desk Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$125K/yr - $150K/yr
5+ years expCrusoe is a company focused on accelerating the abundance of energy and intelligence through sustainable technology. The Service Desk Manager will lead the Service Desk function, develop the team, and ensure the Service Desk operates effectively as a partner to the business.
Artificial Intelligence (AI)Cloud ComputingEnergyAI InfrastructureData CenterEnergy ManagementOil and Gas
Responsibilities
Leading, mentoring, and developing a team of Service Desk Technicians through structured coaching, delegation, and knowledge transfer
Designing and operating scalable, repeatable processes for user provisioning, offboarding, incident management, and request fulfillment
Using ticketing data and KPIs (NPS, CSAT, resolution time, SLA adherence) to identify trends, eliminate root causes, and report on team health
Acting as a primary stakeholder for IT security operations, including access audits, termination workflows, and security protocol enforcement
Leading cross-functional projects such as office expansions, hardware lifecycle refreshes, and SaaS migrations
Serving as a trusted escalation point for complex user issues and ensuring a consistent “white-glove” service experience
Qualification
Required
5+ years of experience in a Service Desk leadership or lead role, with demonstrated success managing teams and outcomes
Strong customer service instincts with the ability to balance empathy, clarity, and operational discipline
Proven experience using data and metrics to drive continuous improvement and executive-level reporting
Expertise building and maintaining service metrics dashboards (queue health, SLA performance, CSAT, deflection, documentation quality)
Advanced administration experience with Google Workspace and Okta, including lifecycle management and security auditing
Solid understanding of endpoint management (Jamf, Intune), MDR/XDR platforms, and networking fundamentals
Preferred
Experience automating Service Desk workflows using Python, Bash, or low-/no-code tools (e.g., Workato, Okta Workflows)
Background supporting NOC/SOC operations or physical office/data center expansions
Strategic mindset with experience building long-term Service Desk roadmaps
Bachelor's degree in IT, Computer Science, or equivalent experience
8+ years of experience in IT systems or enterprise support environments
Benefits
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $300/month
Company
Crusoe
Crusoe is a vertically integrated AI infrastructure company that builds and operates data centers powered by energy sources.
1001-5000 employees
H1B Sponsorship
Crusoe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (14)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$3.9BKey Investors
Mubadala Capital,Valor Equity PartnersVictory Park CapitalBrookfield Asset Management
2025-12-19Secondary Market
2025-10-23Series E· $1.4B
2025-08-25Debt Financing· $175M
Leadership Team
Chase Lochmiller
Co-Founder and Chief Executive Officer
Cully Cavness
Co-Founder, President and Chief Strategy Officer
Recent News
2026-02-12
2026-02-07
Company data provided by crunchbase