Saint Louis Housing Authority · 17 hours ago
IT Helpdesk Support and Field Technician
St. Louis, MO
Full-time
Hybrid
Entry Level
$50K/yr - $50K/yr
1+ years expSt. Louis Housing Authority is seeking an IT Helpdesk Support and Field Technician. This role involves providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems.
GovernmentReal EstateProperty ManagementResidential
Responsibilities
Ability to respond to helpdesk tickets, phone calls, and emails to provide technical support to end-users, diagnose and resolve hardware, software, and network issues remotely, guide users through problem-solving processes and provide step-by-step instructions
Ability to escalate complex issues to higher-level support or specialized technicians as needed and follow-up on escalated issues to ensure timely resolution
Ability to assist with user account creation, password resets, and access control, ensure proper permissions and security protocols are followed
Skill in maintaining detailed records of support requests, troubleshooting steps, and resolutions, document common issues and solutions in the knowledge base for future reference
Ability to provide training to end-users on IT policies, procedures, and best practices, educate users on new software and hardware
Ability to travel to various locations to provide on-site technical support, install, configure, and set up hardware, software, and peripheral devices, perform repairs or replacement of defective components
Skill in conducting regular maintenance and updates on IT systems and equipment, implement upgrades to hardware and software as needed
Ability to assist in the setup and maintenance of local area networks (LANs) and wireless networks and troubleshoot network connectivity issues on-site
Skill in tracking and managing inventory of IT equipment and supplies and ensure proper storage and handling of IT assets
Ability to work closely with other IT staff and departments to resolve issues and improve IT services, participate in team meetings and contribute to project planning
Ability to identify and implement opportunities for improving IT support and services and stay updated on the latest technology trends and advancements
Ability to perform other related duties
Qualification
Required
Associate's Degree in Computer Science, Information Technology or a related field or applicable certifications
Minimum of 1-3 Years of experience in IT support or a similar role
Must be able to work flexible schedules, including occasional evenings or weekends for maintenance and upgrades
Must be able to lift and move IT equipment as needed
Knowledge of operating systems (Windows, MacOS, Linux), hardware components, and software applications
Understanding of networking principles and protocols
Strong problem-solving and diagnostic skills
Ability to communicate effectively, both verbal and written
Ability to explain technical concepts to non-technical users
Strong customer service orientation
Ability to work well with diverse groups of people
Willingness to travel and work on-site at various locations
Ability to respond to helpdesk tickets, phone calls, and emails to provide technical support to end-users
Ability to diagnose and resolve hardware, software, and network issues remotely
Ability to guide users through problem-solving processes and provide step-by-step instructions
Ability to escalate complex issues to higher-level support or specialized technicians as needed
Ability to follow-up on escalated issues to ensure timely resolution
Ability to assist with user account creation, password resets, and access control
Ability to ensure proper permissions and security protocols are followed
Skill in maintaining detailed records of support requests, troubleshooting steps, and resolutions
Ability to document common issues and solutions in the knowledge base for future reference
Ability to provide training to end-users on IT policies, procedures, and best practices
Ability to educate users on new software and hardware
Ability to travel to various locations to provide on-site technical support
Ability to install, configure, and set up hardware, software, and peripheral devices
Ability to perform repairs or replacement of defective components
Skill in conducting regular maintenance and updates on IT systems and equipment
Ability to implement upgrades to hardware and software as needed
Ability to assist in the setup and maintenance of local area networks (LANs) and wireless networks
Ability to troubleshoot network connectivity issues on-site
Skill in tracking and managing inventory of IT equipment and supplies
Ability to ensure proper storage and handling of IT assets
Ability to work closely with other IT staff and departments to resolve issues and improve IT services
Ability to participate in team meetings and contribute to project planning
Ability to identify and implement opportunities for improving IT support and services
Ability to stay updated on the latest technology trends and advancements
Ability to perform other related duties
Preferred
Relevant certifications (e.g., CompTIA A+, Network+)
Yardi Voyager knowledge a plus
Company
Saint Louis Housing Authority
The St. Louis Housing Authority is a federally funded agency, operating independently of city government.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase