NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 1 day ago
VOIP ENGINEER
Virginia Beach, VA
Full-time
Onsite
Mid, Senior Level
4+ years expNavy Exchange Service Command (NEXCOM) is seeking a VOIP Engineer who will serve as the Internet Protocol Telephony Engineering Specialist responsible for the design, implementation, and maintenance of NEXCOM's VoIP telecommunications system. The role involves leading integration teams, troubleshooting network issues, and ensuring the security and integrity of VoIP and network hardware.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serves a key function and is responsible for NEXCOM's VoIP local and wide area networks. Also responsible for leading integration teams on VoIP network related projects directed by the command
Responsible for research & development of new VoIP, local area and wide area network technologies. Responsible for network design and testing new products to determine the most advantageous means of implementing and integrating the equipment with current WAN and LAN, including routers, switches, VoIP Servers/Hardware, modems, etc
Responsible for implementation and support of Call Center VoIP functionality including minor script changes
Responsible for the testing & implementation of all VoIP network hardware, software, and VoIP systems
Responsible for design, certification, procurement, configuration, troubleshooting, modification, and maintenance of all VoIP and network hardware
Serve as co-lead on VoIP and network related projects identified by the command
Develops, updates, and maintains VoIP, network documentation, and technical drawings
Responsible for implementation, troubleshooting, support, and cross-code communications relating to VoIP Servers as required
Responsible for troubleshooting and resolving network and user problems in a timely manner as required. Provide Level 3 VoIP support at an enterprise level
Maintains the security and integrity of all VoIP and network related hardware and software, which includes but not limited to: STIGs/PCI regulation, and IS/IA controls
Provides oral and written reports to all levels of the Code I management chain
Participates in a 24-hour/7-day Headquarters Network On-Call rotation for VoIP and overall network support
Responsible for installation, configuration, troubleshooting and modification of network, VoIP, and telecommunications hardware/software
Assists in the preparation of the department VoIP expense budget and project budgets. Projects annual VoIP expenses based on current commitments and expected orders
Assists in tracking all network hardware inventories, installed and spare
Assist with managing vendor relationships. Provides interface to service providers
Performs capacity planning, optimization, and analysis for new and currently installed data and voice networks
Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software)
Perform other related duties as assigned
Qualification
Required
Must be U.S. Citizens
3 years experience in administrative, technical work which demonstrated the ability and aptitudes required to perform technical, managerial or analytical work and coordination involving management information systems
A total of 4 years in at least 3 of the following: Experience in a Cisco Enterprise Class network with duties that include the full spectrum of Cisco Network Infrastructure Software (IOS), Experience with VoIP (Voice over IP) technology and products, with working knowledge of Cisco VOIP products, Experience with Windows Server Operating System updates, backups and configurations, Experience in supporting a multi-site, enterprise environment in a diverse, world-wide geographic area
IA Certification: One of the following certifications: Security+, GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Systems Security Certified Practitioner (SSCP); or any one of the following higher level certifications: Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA)
Technical Certification: Cisco Certified Network Associate (Voice). Certification must be valid (not expired) as defined by the policy of the certification issuer
Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain the proper certification will result in termination of employment
This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI)
Preferred
NEXCOM preferred certification is Security+
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
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