Larson Manufacturing · 10 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$37K/yr - $37K/yr
2+ years expFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on transforming spaces into havens. As a Customer Service Representative, you will be the voice of Larson Doors, providing world-class customer service and support to consumers regarding product, technical, or warranty questions while ensuring a positive customer experience.
Home ServicesConsumer GoodsManufacturingDIYHome ImprovementWindows
Responsibilities
Deliver a positive consumer experience that strengthens brand perception and drives unsolicited word of mouth advocacy
Manage inbound consumer calls to diagnose issues, determine root causes, and provide clear product and technical support solutions
Use technology effectively to identify products, explain resolutions, and guide consumers through repairs or installation of service kits
Navigate challenging or sensitive situations by negotiating solutions that create positive outcomes for both the consumer and Larson
Maintain professional composure and communication throughout all interactions
Consistently meet daily performance metrics, including call quality, call management, productivity, and adherence to established processes
Accurately document consumer information, product details, and troubleshooting steps as required
Performs other duties and/or special assignments as needed
Qualification
Required
High School diploma or equivalent required
2 or more years' experience in a contact center or other fast-paced customer service environment required
Excellent professional communication skills required, both verbal and written
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation
Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy
Preferred
College degree or currently working towards the completion of a college degree is strongly preferred
Benefits
Medical
Dental
Vision
Annual bonus opportunities
Paid time off
401K
Profit sharing
Product discounts
Adoption benefits
Company
Larson Manufacturing
Larson is a home and security products company that sells related outdoor living products including retractable screens and porch windows.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-11-17Acquired
Recent News
Business Wire
2025-11-05
MarketScreener
2025-10-23
Google Patent
2025-02-17
Company data provided by crunchbase