Renesas Electronics · 15 hours ago
Senior Customer Quality Engineering Manager
San Jose, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$165K/yr - $210K/yr
8+ years expRenesas Electronics America, Inc. is looking for a Senior Customer Quality Engineering Manager to lead strategic quality team supporting key customers. This role serves as the primary quality interface between our organization and global key accounts, ensuring flawless execution, rapid issue resolution, and continuous quality improvement across advanced semiconductor technologies.
RetailSemiconductorElectronicsManufacturing
Responsibilities
Act as the senior quality focal point for top-tier global customers, managing all quality-related engagements and escalations
Own customer quality performance metrics (PPM, RMA, SCARs, audits, and scorecards) and ensure commitments are consistently met or exceeded
Lead executive-level customer reviews, quality summits, and strategic business reviews
Manage, mentor, and develop a team of Worldwide Customer Quality Engineers, setting clear objectives and performance expectations
Allocate resources and prioritize workload across customers, products, and escalations
Establish best practices for customer engagement, issue resolution, and communication consistency across the CQE team
Serve as a senior escalation point for complex or high-impact customer quality issues
Drive end-to-end resolution of complex customer quality issues, from containment through root cause and permanent corrective action
Lead cross-functional teams (fab, assembly/test, R&D, product engineering, supply chain, etc.) using structured problem-solving methodologies
Partner with internal leadership to influence design-for-quality, process robustness, and reliability strategies
Use customer feedback and field data to drive continuous improvement and reduce cost of poor quality
Qualification
Required
Education: BSEE or MSEE
Experience: 8+ years of experience in Customer Quality or Product Engineer supporting customers and/or the business unit
Experience managing quality for Top Tier Customers
Expertise in structured problem-solving and root cause analysis
Strong knowledge of semiconductor manufacturing processes (wafer fab, assembly, test, and reliability)
Excellent communication skills with the ability to influence at technical, operational, and executive levels
Experience leading geographically distributed teams
Available to support domestic & international business travel
Benefits
Medical
Health savings account (with applicable medical plan)
Dental
Vision
Health and/or dependent care flexible spending accounts
Pre-tax commuter benefits
Life insurance
AD&D
Pet insurance
Company-paid life insurance
AD&D
LTD
Short term medical benefits
Paid sick time
Paid holidays
Accrued paid vacation
Company
Renesas Electronics
Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
10001+ employees
H1B Sponsorship
Renesas Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (68)
2023 (53)
2022 (59)
2021 (71)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-06-22Series Unknown
2003-07-24IPO
Leadership Team
Balaji Kanigicherla
CTO & Head of Engineering
Ivo Marocco
Vice President of Marketing, Solutions and User Experience (UX)
Recent News
2026-02-05
Company data provided by crunchbase