UCI Health · 9 hours ago
Business/Technical Support Supervisor 2 - Client Services - FT - Day
Irvine, CA
Full-time
Onsite
Mid, Senior LevelUCI Health is the clinical enterprise of the University of California, Irvine, and is known for its comprehensive healthcare services. The role involves overseeing the Helpdesk, designing and implementing strategies for effective services, and providing supervision to Helpdesk Operators.
HealthcareHospitalHealth CareMedical
No H1B
Responsibilities
Responsible to design, develop, implement, and evaluate the overall strategy for effective Helpdesk services
Serves as a project leader as appropriate
Provides effective supervision to Helpdesk Operators
Qualification
Required
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Must be willing and able to work occasional weekends and evenings as needed
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Excellent written and verbal communication skills in English
Demonstrated technical ability to install, and maintain MAC Windows operating systems environment including Office application suite
Demonstrated skill to work independently and to prioritize and manage a relative number of simultaneous requests and to work on tasks which may not be clearly defined
Demonstrated experience working as a project manager / lead
Demonstrated experience in healthcare IT, preferably in an academic hospital setting
Demonstrated ability to effectively supervise and motivate staff
Bachelor's Degree in Computer Science or related field and/or combination of education and equivalent work experience
Ability to manage multiple medium to large scale projects with multiple stakeholders in a cross matrix environment
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System
Preferred
Prior lead or supervisory experience
Knowledge of University and medical center organizations, policies, procedures and forms
Bilingual skills in English and Spanish and/or Vietnamese
Benefits
Medical insurance
Sick and vacation time
Retirement savings plans
Access to a number of discounts and perks
Company
UCI Health
UCI Health offers acute and general care services specializing in treating urology, gynecology, kidney disorders, and cancer programs.
Founded in 1976
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Manlin Kitty Huang Lin, MS, CPA
Director of Finance/ CFO
Nate Shinagawa MHA, FACHE
Chief Operating Officer and Senior Vice President
Recent News
Orange County Business Journal
2026-02-04
Precedence Research
2025-11-27
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