Employment Development Department · 14 hours ago
ANALYST II
California, United States
Full-time
Hybrid
Entry, Mid Level
$6,031/mo - $7,547/moThe Employment Development Department is one of the largest State departments in California, dedicated to connecting job seekers and employers. They are seeking a Technical Support Analyst to oversee technical and operational support for contact center systems, ensuring smooth operations and timely issue resolution.
Government Administration
Responsibilities
Perform the duties of an analyst who oversees technical and operational support for contact center systems and Workforce Management technologies, ensuring smooth operations, system optimization, and timely issue resolution
Serve as a technical advisor and subject matter expert, troubleshooting complex problems, supporting field operations, and collaborating with internal teams, vendors, and stakeholders
Analyze system performance, provide actionable insights, and help implement enhancements that support the DI Branch's mission of efficient and effective customer service delivery
Qualification
Required
State application (STD 678) is Required
Degree and/or School Transcripts
Statement of Qualifications - A Statement of Qualifications (SOQ) is Required
Preferred
Resume is optional. It may be included, but is not required
Company
Employment Development Department
When you turn to us, we have a program that can help you reach your goals.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ajit Girn
Chief Information Officer
Lon Rohlfing, PMP®, CAL®, CSPO®, CSM®
Senior Special Projects Advisor to CIO
Company data provided by crunchbase