DeWys Metal Solutions · 13 hours ago
Quality Engineer- contract
Marne,MI,US
Full-time, Contract
Onsite
Mid, Senior Level, Lead/Staff
8+ years expDeWys Metal Solutions is seeking a Quality Engineer for a 12-month contract position with the opportunity to extend based on business needs. The role involves supporting the quality control program to ensure continuous production of products that meet established standards by performing various quality-related duties and collaborating with internal teams and customers.
Machinery
Responsibilities
Provide PPAP documentation based on customer criteria
Collaborate with internal teams and customers to gather required data for the Production Part Approval Process (PPAP)
Ensure that all required elements (e.g., design records, control plans, process flows, test results, and production samples) are included and comply with customer specifications
Review all PPAP documentation for accuracy and completeness before submitting it to the customer for approval
Communicate with customers regarding the status of PPAP submissions and any revisions needed, maintaining transparency throughout the process
Stay informed about any changes to customer requirements or industry standards, adapting PPAP submissions as needed
Interact with the customer on quality related issues and concerns
Serve as the primary point of contact for customers on all quality-related matters, including complaints, inquiries, and feedback
Respond to customer concerns promptly, providing detailed explanations, resolutions, and timelines
Analyze customer feedback, investigate quality issues, and communicate findings to both internal teams and the customer to ensure timely resolution
Proactively reach out to customers for follow-up to ensure satisfaction and gather additional feedback to drive future improvements
Build and maintain strong, collaborative relationships with customers to foster trust and improve long-term business partnerships
Process RMA returns and track PPM
Manage the Return Material Authorization (RMA) process by coordinating with customers to ensure smooth returns and exchanges
Inspect returned items to assess the root cause of defects or failures, documenting the findings and initiating corrective actions as needed
Track Parts Per Million (PPM) to monitor product quality, identifying trends and areas for improvement based on return rates
Report on RMA trends and PPM performance, providing insights into product quality and process effectiveness
Work with relevant departments to implement corrective actions to reduce return rates and improve overall product quality
Support Problem Solving on customer complaints and safety concerns
Lead or participate in problem-solving activities to address customer complaints or safety-related issues, using tools such as Root Cause Analysis (RCA) or the 5 Whys methodology
Collaborate with cross-functional teams to identify the underlying causes of complaints or safety hazards
Develop and implement corrective actions to resolve issues, preventing recurrence
Provide timely updates to customers on the status of complaint resolution and safety actions taken
Ensure that corrective actions align with safety standards and regulatory requirements to prevent future occurrences
Conduct Process Audits, Quality Audits and Internal Audits
Plan, organize, and conduct audits to ensure compliance with quality standards and internal procedures
Evaluate the effectiveness of current processes, identifying areas where improvements or adjustments are needed
Document audit findings and work with relevant teams to implement corrective actions based on the audit results
Track audit progress and ensure that action items are completed within the required timeframe
Monitor Control Plan and Process Flow documentation
Regularly review and update the Control Plan and Process Flow documentation to ensure it accurately reflects the current production processes and meets customer and regulatory requirements
Ensure that the Control Plan includes detailed process controls, monitoring procedures, and quality checkpoints
Monitor and evaluate the effectiveness of the Control Plan and Process Flow in maintaining product quality and process efficiency
Collaborate with engineering and production teams to implement any necessary updates or changes to these documents
Conduct training sessions to ensure all relevant personnel are familiar with the latest Control Plan and Process Flow documentation
Proficient in inspection equipment at DeWys and train others as necessary
Operate all inspection equipment at DeWys, including calipers, micrometers, coordinate measuring machines (CMM), and vision systems
Ensure that all inspection equipment is regularly calibrated and maintained to meet quality standards
Train new and existing employees on proper usage, maintenance, and troubleshooting of inspection equipment
Provide ongoing support to the quality team by assisting with complex inspections and resolving equipment-related issues
Document inspection results and ensure that all measurements are accurately recorded and reported
Backup quality manager in their absence
Assume full responsibility for the quality management function in the absence of the quality manager, ensuring that quality standards are met across all operations
Manage day-to-day quality-related activities, including overseeing inspections, audits, and compliance with customer specifications
Serve as the primary point of contact for any quality issues or concerns that arise during the manager's absence
Lead or participate in quality meetings, ensuring that key quality metrics are reviewed and improvement actions are discussed
Maintain consistent communication with internal teams and customers to ensure that quality processes continue without disruption
Support Quality Technicians in final inspections as needed
Assist Quality Technicians in performing final product inspections to ensure all products meet quality specifications before being shipped
Provide guidance and support to technicians when handling complex inspection issues or resolving non-conformances
Ensure that final inspection documentation is complete, accurate, and submitted on time
Help identify patterns in inspection results and work with technicians to implement improvements or corrective actions
Offer training and mentorship to quality technicians to improve their inspection skills and understanding of quality standards
Perform other duties as assigned
Qualification
Required
High school education; or Associate's degree from a college or university
Alternatively, 8-10 years of related experience in manufacturing or quality control
Experience in quality systems development, implementation, and auditing procedures is required
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to read, analyze, and interpret blueprints or technical procedures
Must possess a good working knowledge of computers, including Microsoft Word and Excel
Excellent interpersonal communication, presentation, and facilitation skills required
Ability to effectively present information and respond to questions from customers, leadership, and team members
Company
DeWys Metal Solutions
As a professionally operated and family-owned business, our vision is to be the most innovative company in the U.S.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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