Rose International · 12 hours ago
Laboratory IT Systems Support Specialist
Chesterfield, MO
Full-time
Onsite
Senior Level
$35/hr - $39/hr
7+ years expRose International is a company operating in the Biotech/Healthcare industry, seeking a Laboratory IT Systems Support Specialist. The role involves providing comprehensive IT systems support to research and development teams, ensuring the seamless operation of laboratory systems and instruments while maintaining compliance with regulatory requirements.
Enterprise SoftwareOutsourcingHuman ResourcesInformation TechnologyProject ManagementStaffing Agency
Responsibilities
Provide end-user support, troubleshooting, issue tracking, software documentation, and monitoring for research and development hardware and software automation teams
Deploy and maintain desktop functional PC images, perform system rebuilds, and support virtual ESXi and NAS storage environments
Support Microsoft Active Directory, including creation and management of Users, Computers, Group Policy Objects, and Organizational Units
Collaborate with scientists to specify data management workflows and procure specialized laboratory hardware, devices, and software for new scientific instrumentation and automation projects
Configure and troubleshoot network connections for laboratory computers and instruments while coordinating with enterprise networking teams on firewalls, VPNs, cloud services, and WAN/LAN routing protocols
Implement backup procedures and execute restore activities for short-term and long-term instrument data retention requirements
Support validation of GLP-related activities and maintain GLP-related documentation in partnership with research teams
Monitor all laboratory data operations continuously to ensure system reliability and performance
Partner with researchers, the IT community, and external vendors to clarify requirements and recommend effective solutions
Qualification
Required
Bachelor's Degree
Experience in technical support of laboratory IT environments
Experience supporting laboratory IT systems and instrument connectivity
Strong hands-on knowledge of Linux, Windows 10, Windows 7, and legacy Windows XP operating systems
Extensive understanding of Microsoft Active Directory in production environments
Comprehensive knowledge of network data topologies, including firewall configurations, VPNs, cloud infrastructure, and routing protocols
Proficiency with IT automation processes and both IT and OT networking environments
Database understanding of SQL and Oracle platforms
Familiarity with research and development software applications and LIMS systems
Excellent communication skills for daily interaction with scientists, IT personnel, and support staff
Strong customer relationship management abilities
Demonstrated track record of delivering timely and effective IT technical support
Team collaboration skills for working with both local and enterprise IT teams
Creative problem-solving abilities with a proactive and initiative-driven approach
Physical ability to lift 50 pounds, including computer boxes and monitors, and walk distances as needed
Preferred
Experience in GLP regulated laboratory IT environments preferred, or ability to quickly learn unique requirements and procedures involved in validated systems
Professional IT certifications desired
Company
Rose International
Rose International is provider of Workforce Solutions and Information Technology Solutions .
5001-10000 employees
H1B Sponsorship
Rose International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2022 (2)
2021 (5)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Eric Token
Chief Revenue Officer (CRO)
Sue Bhatia
Founder and Chairwoman
Recent News
Company data provided by crunchbase