TransUnion · 7 hours ago
IT Support Senior Analyst
Boca Raton, Florida
Full-time
Hybrid
Mid, Senior Level
$68K/yr - $112K/yr
3+ years expTransUnion is a company that fosters a collaborative and innovative environment. The IT Support Senior Analyst will provide technical support to customers, focusing on account management, digital certificate support, and application troubleshooting, while also handling customer onboarding and data investigations.
FinanceBankingLegalInformation TechnologyCredit BureauFinancial Services
Responsibilities
Support customer facing Global Technology projects
Support TransUnion customers with a range of technical support needs. Less complex items at first (account management, digital certificates, basic application troubleshooting) and you will progress gradually into supporting more complex items (customer onboarding, application errors, credit file and data investigations)
What you’ll accomplish – extensive knowledge in TransUnion products and services, deep relationships across the sales and support organizations, training newer team members, leading customer and product Onboarding initiatives, providing after hours support for urgent issues
Qualification
Required
3+ years of technical customer support experience
Bachelor's degree in computer science, Information Technology, or related field
Intermediate level knowledge of product / service capabilities, system interdependencies / data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents
Preferred
Experience with relational databases, SQL, Splunk (Searches, Dashboards, Alerting), Excel (Formulas and Pivot Tables)
Experience with Triaging connectivity and digital certificates
Experience with reading & evaluating credit data
Benefits
Flexible benefits including flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
10001+ employees
H1B Sponsorship
TransUnion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (145)
2024 (134)
2023 (180)
2022 (227)
2021 (159)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
Recent News
2026-02-03
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2026-02-03
2026-02-02
Company data provided by crunchbase