iTech AG · 12 hours ago
Senior Business Process Consultant (312)
United States
Full-time
Remote
Mid, Senior Level
3+ years expiTech AG is looking for a Senior Business Process Consultant to support their federal customer. The role involves leading process definition, optimization, and alignment across ServiceNow ITAM solutions while partnering with customer leaders to translate business needs into effective workflows.
ConsultingSoftwareLogisticsManagement ConsultingSupply Chain Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Facilitate the definition and alignment of current processes toward improvement and recommended ServiceNow best practices together with Customer process owners, key Customer sponsors, and stakeholders
Advise the Product Owner(s) throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans
Support integration strategies that streamline data sharing and reporting across systems
Ensure process outcomes align with organizational goals and ServiceNow solution capabilities
Other duties as assigned
Qualification
Required
3-5 years in ServiceNow ITAM process design
Deep knowledge of ServiceNow ITAM modules
Strong workshop facilitation and stakeholder management skills
Strong interpersonal skills with a proven track record of providing excellent customer service
Excellent writing and communication skills with attention to detail
Bachelor's degree in a related field or an additional 4 years of related experience
Pursuant to a government clearance, U.S. citizenship is required
Preferred
ServiceNow CSA and relevant ITAM certifications
Company
iTech AG
iTech AG is a technology consulting firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Antezana
Chief Executive Officer
Recent News
Washington Technology
2025-03-12
2024-10-26
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