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Agile Defense · 1 day ago

Help Desk Technician

positionMontgomery, AL
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp
Agile Defense is a company focused on providing adaptive innovation to support national missions. They are seeking a Help Desk Technician to provide 24/7 help desk support for Air Force systems, troubleshooting technical issues and ensuring effective communication with users worldwide.
SoftwareInformation TechnologyInformation Services
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide help desk support for all supported applications via phone/email
Troubleshoot/diagnose customer technical issues using all available resources
Collect necessary information from customers to effectively escalate unresolved issues if needed
Thorough documentation within Remedy Ticket Management System
Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail
Maintain current knowledge of relevant technologies
Additional responsibilities as assigned by management

Qualification

Technical supportTroubleshootingCustomer serviceIAT Level II CertificationRemedy Ticket ManagementAnalytical skillsCommunication skillsProblem-solving skillsTime managementInterpersonal skills

Required

At least one year related experience required
One + years providing effective customer service or help desk support to external customers
Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software
Excellent communication and problem-solving/trouble shooting skills
Willing to work overtime, holidays, and weekends when necessary
Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent time management skills and attention to detail
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Strong analytical and problem-solving skills

Preferred

Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience
IAT Level II Certification
Experience using/supporting one or more of the below systems: Maintenance, Repair, & Overhaul (MRO), Business and Enterprise System Product Innovation (BESPIN) applications, Cargo Movement Operations System (CMOS), Logistics Module (LOGMOD), Integrated Maintenance Data System (IMDS), Air Force Portal

Company

Agile Defense

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Agile Defense is an information technology company located in Reston. It is a sub-organization of Agile-BOT.
dateFounded in 1998
location
Reston, Virginia, USA
people-size1001-5000 employees
web-link
https://agiledefense.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-11-16Acquired

Leadership Team

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Rick Wagner
Chief Executive Officer
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Bill Luebke
Chief Financial Officer
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Recent News

PR Newswire
Agile Defense Welcomes Joe Taylor as Vice President, Customer Account Executive: CCMDs and 4th Estate
2026-01-14
Morningstar.com
Bastion Analytics JV Awarded to Deliver Program Management Services for FBI
2025-12-18
PR Newswire
Agile Defense Completes Integration of IntelliBridge, Marking a New Phase of Growth, Innovation, and Mission Impact
2025-11-25
Company data provided by crunchbase