Rose International · 1 day ago
IT Infrastructure End User Specialist
Greer, SC
Full-time
Onsite
Senior Level
$47/hr - $65/hr
5+ years expRose International is seeking an IT Infrastructure End User Specialist to manage enterprise end user IT systems within the automotive industry. The role involves deploying, configuring, and maintaining IT end user infrastructure components, ensuring system availability, and providing technical leadership to junior technicians.
Enterprise SoftwareOutsourcingHuman ResourcesInformation TechnologyProject ManagementStaffing Agency
No H1B
Responsibilities
Serve as a subject matter expert (SME) for IT end user systems, including how they interface with cloud platforms (AWS, Azure), storage solutions (SAN, NAS), cybersecurity frameworks (firewalls, intrusion prevention, encryption), and other infrastructure (mobile devices, video conferencing systems)
Deploy, configure, and maintain IT end user infrastructure components such as laptops, mobile devices, printers, and peripherals
Oversee vendor management and collaborate with external providers for the deployment and support of IT end user services
Ensure high availability of systems by implementing redundancy, backup strategies, and disaster recovery solutions
Optimize IT infrastructure performance through monitoring, capacity planning, and proactive issue resolution
Adhere to compliance and audit requirements by enforcing security policies, implementing access controls, and supporting regulatory standards
Manage ITIL processes, including problem and change management, incident response, and configuration management to ensure service stability and operational efficiency
Manage escalations of unresolved, singular incidents or service requests after an end user escalation
Document IT end user infrastructure design, configurations, and best practices to enhance knowledge sharing and continuous improvement
Lead end user infrastructure lifecycle management, including upgrades, patching, and decommissioning to maintain system reliability and security
Collaborate with global IT teams to standardize processes, align on best practices, and support cross-functional IT initiatives
Provide technical leadership and mentorship to junior technicians, ensuring adherence to IT standards and driving skill development
Research and evaluate emerging technologies, including automation, cloud native services, and AI-driven IT operations to drive innovation and efficiency
Communicate end user infrastructure strategies and solutions to technical and non-technical stakeholders ensuring clarity in decision-making processes
Serves as an IT project manager for small-medium sized projects overseeing resources assigned, conducting status meetings, and effectively communicating project status to stakeholders as delegated by the Supervisor
Perform other duties as assigned by management
Qualification
Required
5+ years of experience managing enterprise end user IT systems, including end user software systems, client virtualization, hardware, and security concepts
Windows 10/11, Active Directory
Office 365 product suite, including OneDrive and Microsoft Teams Rooms (video conferencing)
Acronis DR
LAN/WAN networking (DNS, DHCP, TCP/IP, etc)
Routers, switches, access points, and firewalls (including rules)
Laptops, printers, Zebra scanners (Android), radios, IoT devices
Collaboration toolsets (JIRA, Confluence, SharePoint, Microsoft Teams)
5+ years of experience demonstrating strong communication skills in IT environments
Strong customer service mindset is required
2+ years of junior leadership experience, mentoring teams or managing IT projects
Demonstrate 2+ years of experience in supplier/vendor management
Apply 1+ years of agile methodology principles in IT infrastructure projects
Utilize 5+ years of experience in IT applications, tools, and technology to enhance operational efficiency
BS/BA in Information Technology OR AA/AS degree with 2 years of professional experience OR 4 years of equivalent IT experience
Preferred
Bachelor's Degree
ITIL certification
CompTIA A+, CompTIA Network+
AWS CCP / Azure Fundamentals or similar
PMI CAPM, PMP
Experience in manufacturing environments is preferred
6 Sigma / LEAN methodology
5S/6S methodology
Company
Rose International
Rose International is provider of Workforce Solutions and Information Technology Solutions .
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Token
Chief Revenue Officer (CRO)
Sue Bhatia
Founder and Chairwoman
Recent News
Company data provided by crunchbase