General Dynamics Information Technology · 6 hours ago
Senior Systems Technician
USA VA Falls Church
Full-time
Hybrid
Senior Level, Lead/Staff
$39.11/hr - $48.30/hr
8+ years expGeneral Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to major U.S. government agencies. They are seeking a Senior Systems Technician to provide IT hardware support, troubleshoot issues, and mentor team members while working primarily in the Falls Church, Virginia office.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide new services and troubleshooting and restoring existing services
Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions
Provide support for: Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
Provide mentorship and leadership for all team members
Willing to be the technical subject matter expert for other technicians
Construct, install, and test customized configurations based on various platforms and operating systems
Administer and resolve issues with associated end-user workstation network software products
Support users through ticketing, walk-up, deskside, and remote communications
Ensure that desktop connection, i.e. network jacks are in proper working order
Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports
If necessary, liaise with vendor and third-party support vendors
Be knowledgeable and provide support regarding conference room video infrastructure
Qualification
Required
8 + years of related experience
US Citizenship Required: Yes
Associate's Degree or 2+ years of additional experience in lieu of a degree
In depth knowledge and troubleshooting experience with Windows 11 client hardware and software, and Apple mobile devices
Hardware troubleshooting experience
Working technical knowledge of basic network protocols, operating systems, and standards
Able to read and understand technical manuals, procedural documentation and guides
Strong customer service delivery and orientation
Proven analytical and problem-solving abilities
Excellent written and interpersonal communication skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to conduct research into PC and software issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Team-oriented and skilled in working within a collaborative environment
Location: MUST be willing to work in the Falls Church office four (4+) days per week
Must be able to obtain and maintain a Top Secret clearance
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Full flex work weeks
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
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