Fieldprint · 1 day ago
Client Services Representative
US-NJ-Mount Laurel
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrFieldprint is a leader in identity management services, committed to innovation and making a difference. The Client Services Representative role involves providing customer support through problem solving and troubleshooting while responding to client inquiries via various communication channels.
AppsInfrastructureSecurity
Responsibilities
Answering incoming calls, emails or messages from clients
Proving prompt, professional and accurate responses to inquires
Educating clients on company offerings
Investigating and troubleshooting client problems, concerns or complaints
Maintaining accurate client records and databases
Providing product or service information when applicable: Educating clients about the company's offerings, explaining features, benefits, and any other relevant details to assist with client needs
Resolving client issues: Investigating and troubleshooting client problems, concerns, or complaints, and working towards finding satisfactory resolutions to ensure client satisfaction
Managing client accounts: Maintaining accurate client records and databases, updating contact information, and documenting relevant details of client interactions for future reference
Collaborating with internal teams: Liaising with various internal departments such as account management, IT, and operations to address client needs, relay information, and coordinate efforts to provide exceptional client service
Maintaining knowledge base: Staying updated on product knowledge and company policies to provide accurate and up-to-date information to clients
Meeting performance targets: Achieving individual and team goals related to client satisfaction, retention as set by the organization
Providing exceptional customer service: Ensuring a positive and personalized client experience by actively listening, empathizing, and going the extra mile to exceed expectations
Identifying escalation: Understanding the appropriate conversation details to escalate support to the appropriate internal staff member, when applicable
Qualification
Required
Ability to work in an inbound/outbound call center environment
Strong time management and organizational skills
Proficiency in M.S Office Suite
Excellent written, verbal and telephonic communication skills
Detailed oriented and able to manage multiple tasks or projects
High school diploma or equivalent
Benefits
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
Employee referral bonus program
Company
Fieldprint
Fieldprint specializes in electronic fingerprinting, application development, infrastructure and business continuity services.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase