Ophthalmic Consultants of Boston · 1 day ago
Help Desk Analyst
Plymouth, MA
Full-time
Hybrid
Mid LevelOphthalmic Consultants of Boston (OCB) is seeking a Help Desk Analyst to support their multi-site organization across Massachusetts. The role involves providing technical support for a range of technologies, troubleshooting issues, and ensuring timely resolution of help desk tickets while impacting patient care operations directly.
Medical DeviceHealthcareHealth CareMedical
Responsibilities
Provide remote and onsite technical support across multiple geographic locations
Troubleshoot hardware, software, printers, VoIP phones, mobile devices, and medical equipment
Support Windows 10/11 environments, Microsoft 365 (Entra, Exchange, Teams, OneDrive), SharePoint, and Active Directory
Assist with LAN/WAN and basic server troubleshooting
Manage and prioritize help desk tickets to ensure timely resolution
Install, upgrade, and repair computer systems and applications
Set up new employees with computers, phones, and system access
Document root causes, resolutions, and create knowledge base articles
Partner with internal teams and medical device vendors to resolve technical issues
Travel between OCB locations as needed
Qualification
Required
Provide remote and onsite technical support across multiple geographic locations
Troubleshoot hardware, software, printers, VoIP phones, mobile devices, and medical equipment
Support Windows 10/11 environments, Microsoft 365 (Entra, Exchange, Teams, OneDrive), SharePoint, and Active Directory
Assist with LAN/WAN and basic server troubleshooting
Manage and prioritize help desk tickets to ensure timely resolution
Install, upgrade, and repair computer systems and applications
Set up new employees with computers, phones, and system access
Document root causes, resolutions, and create knowledge base articles
Partner with internal teams and medical device vendors to resolve technical issues
Travel between OCB locations as needed
Customer-service focused with a passion for technology
Strong troubleshooting skills and attention to detail
Experience supporting senior-level executives
Comfortable working independently in a fast-paced environment
Experience with remote support tools
Excellent communication and documentation skills
Preferred
Knowledge of VoIP systems (Mitel/ShoreTel preferred)
Familiarity with VMware, virtual desktops (Horizon View), and medical devices is a plus
Benefits
Health & Dental Insurance (eligible Day 1)
Paid Time Off & Holidays
401(k) with Company Contribution
Company-Paid Life & Long-Term Disability Insurance
Employee Discounts
Ongoing Training & Career Development in Healthcare IT
Company
Ophthalmic Consultants of Boston
Ophthalmic Consultants of Boston is a medical practice specializing in eye care, laser and surgical treatment.
Founded in 1969
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Suzanne McDermott
Chief Operating Officer
Ann Bajart
Partner
Recent News
Healthcare IT News
2024-05-23
Company data provided by crunchbase