GiveDirectly · 1 day ago
Donor Experience Coordinator (Remote)
United States
Full-time
Remote
New Grad, Entry LevelGiveDirectly is a non-profit organization aiming to reshape international giving by providing cash grants directly to the world's poorest. The Donor Experience Coordinator will support donor communications, operational processes, and team coordination to ensure excellent customer support for retail donors, while also managing donation processing and contributing to process improvement initiatives.
Non ProfitFinancePaymentsCharityFinancial ServicesMobile PaymentsService Industry
No H1B
Responsibilities
Support customer service by resolving run rate donor requests and non-donor inquiries received via an email-based help desk (our info@ inbox)
Resolve donation management requests by utilizing existing systems (CRM, payment processor, Impact Dashboard)
Handle matching gift verification through various platforms & corresponding with donors to confirm completion
Assist in ongoing maintenance of help desk ticketing system i.e. drafting new or updating outdated macros, adding ticket types
Develop working knowledge of all DX processes to be able to provide coverage during times of high volume or to support team member’s annual leave
Own donation processing for incoming donations made through offline channels (i.e. check and donor advised fund) and complete related data entry within SLAs for accuracy & timeliness
Work with other fundraising members by providing contact owners and other internal stakeholders with reliable, timely updates about incoming donations (i.e. flagging high value donations
Support ongoing initiatives to improve donation data accuracy with cross-team stakeholders (i.e. finance, compliance)
Collaborate with broader growth team members to support on additional ad-hoc projects (i.e. hiring, maintaining knowledge databases)
Qualification
Required
Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity
Fluency in English is required
Strong organizational skills and the ability to manage multiple workflows within defined timelines
Exceptional attention to detail and commitment to data accuracy
Comfort working in Google Sheets, CRMs, and ticketing platforms, with the ability to quickly learn new systems
Excellent written communication skills
Strong customer service instincts, including skilled problem solving, patience, and high emotional intelligence
Ability to manage day-to-day operations and propose & implement process improvements
Benefits
A positive and supportive team with opportunities for advancement
A demonstrated commitment to helping all staff develop and grow
A competitive salary, including bonus
A robust health benefits plan (exact details will vary by country)
Flexible paid time off
Allowances for desk set-up and learning and development
Company
GiveDirectly
GiveDirectly is a nonprofit organization.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
GitLab FoundationOmiseGO
2025-01-30Grant
2018-03-28Grant· $1M
Leadership Team
Paul Niehaus
Co-founder & director
Recent News
Business Insider
2025-11-24
Company data provided by crunchbase