Kaiser Permanente · 23 hours ago
IT Support Analyst; Full-time, MMMC
Wailuku, HI
Full-time
Onsite
Mid Level
3+ years expKaiser Permanente is a healthcare organization seeking an IT Support Analyst. This role is primarily responsible for providing first and second level support to resolve complex problems and performing the setup and maintenance of computer systems.
Non ProfitHealthcareWellnessHospitalHealth CareMental HealthPersonal Health
Responsibilities
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate
Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback
Assists with efforts to analyze and prioritize incoming requests and alerts
Provides second level support to resolve problems with products and applications by meeting customer service standards (e.g.,displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
Resolves moderately complex problems and provides support to others
Follows procedures for incident escalation and notification to leadership
Supports and assists with troubleshooting efforts in conjunction with customer to identify moderately complex problems
Identifies moderately complex problems and escalates to senior staff for prioritization
Supports and assists with tracking and develops documentation by entering details of problems, status of service requests, and resolutions into the company tracking system
Supports and assists efforts to meet key performance indicators (e.g., performance, availability, capacity)
Supports and assists with the documentation of workarounds for problem records and changes to proactive processes
Follows, supports, and assists in the development of standard operating procedures
Provides knowledge repository for moderately complex technical support
Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new technology
Provides after hours on call support for moderately complex issues
Supports and assists with the execution of disaster recovery and business continuity processes and events
Qualification
Required
Minimum three (3) years IT experience in a support or operations environment
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field, or four (4) years of experience in a directly related field
Preferred
One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)
One (1) year in an informal leadership role working with IT or operational teams
Two (2) years experience working in a large matrixed organization
One (1) year experience working with IT vendors
Three (3) years experience writing documentation or standard operating procedures related to IT operations and support
Two (2) years experience providing support for client/server platforms
Two (2) years experience supporting Microsoft server operating systems
Two (2) years experience supporting Unix/Linux server operating systems
Two (2) years experience supporting mainframes for a large organization
Three (3) years experience in ITRM or IT compliance
Three (3) years experience in IT intake and profiling in a support or operations environment
Two (2) years experience implementing or supporting ITSM processes or services
One (1) year corporate healthcare experience
Microsoft certification (e.g., A+, MCP, MCSE, etc.) related to IT support
CISSP or comparable certification
CISM or comparable certification
CISA or comparable certification
ITIL certification
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
H1B Sponsorship
Kaiser Permanente has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
Recent News
2026-02-13
2026-02-11
2026-02-07
Company data provided by crunchbase