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CBTS · 13 hours ago

Field Service Specialist

Jackson, MI

Contract

Hybrid

New Grad, Entry Level

CBTS is seeking a Field Service Specialist to perform remote and onsite work primarily in their home region. The role involves troubleshooting and maintaining IT infrastructure, collaborating with internal teams and vendors, and ensuring operational continuity through various support tasks.

Cloud ComputingConsultingInformation TechnologyCloud InfrastructureService Industry

Comp. & Benefits

H1B Sponsor Likely

Hiring Manager

Dianna Santos

Responsibilities

Perform remote and onsite work. Primarily in their home region but may need to go further based on customer needs

Update ticketing system on a timely basis. Ticketing system will be through Service Now – knowledge of software helpful but not required

Ideal candidate will have general knowledge and experience with IP, SIP, Analog, Digital, paging, desktop, UPS, basic server and networking technologies

Remote hands for installation of hardware in racks, work with Firewall and switch teams to patch devices to provide connectivity. Programming of switches and firewalls is done by other teams

Install and replace UPSs in racks and ensure monitoring is in place

Ability to ping devices and understand response

Ability to test network cables and connectivity

Basic troubleshooting requested for Conference Rooms, Audio - Visual Technologies

Troubleshoot and repair faulty hardware components as needed, minimizing downtime. This includes network, server, telecom, and UPS health and annual maintenance

Asset Refresh Program (ARP) Support- Stage and deploy IT infrastructure i.e. Wireless Access Points, Network Switches, Audio Visual Hardware, Corporate Security Hardware

Collaborate with internal Business Partners, IT support teams, and third-party vendors to support infrastructure projects planning and deployment efforts

Manage inbound and outbound shipments of parts and devices, ensuring accurate tracking and delivery utilizing internal shipping teams

Schedule and escort vendors and technicians for maintenance, repair, and installation tasks

Maintain and track inventory within the Configuration Management Database to ensure accurate asset allocation and configuration lifecycle management

Perform regular audit and inventory reviews of IT rooms at various locations to support operational continuity

Coordinate the safe removal and disposal of outdated equipment, ensuring proper documentation and compliance

Provide after-hours assistance to troubleshoot and resolve outages, ensuring operational stability through an on-call rotation

Support voice system networks including Avaya and Cisco with additional applications that include: (Helpful, but will train)

Horns

Analog gateways

IP Paging

Sensaphone (s)

Cisco Infocast

Cisco Flex Licensing

RSI Call Detail Reporting

Analog, approximately 1,000

RedSky E9 l l

Verint Call Recording

Headsets

Gai-Tronics

Grand stream Gateways and Algo Devices

Other duties as requested by Customer or Management

Qualification

IP technologiesNetworking technologiesTroubleshooting hardwareService NowCisco systemsAvaya systemsSoft skills

Required