New Era Technology · 1 day ago
Datacenter Technician
Trenton, NJ
Full-time
Onsite
Mid Level
3+ years expNew Era Technology is committed to creating a workplace where everyone feels valued and inspired to grow. The Datacenter Technician will provide onsite technical services for mission-critical data center systems, focusing on installation, commissioning support, and maintenance of cooling equipment.
Telecom & CommunicationsInformation TechnologyAudio/Visual EquipmentInternet
Hiring Manager
Akshay Thakur
Responsibilities
Represents company in a professional manner and perceived as a Liquid Cooling equipment subject matter expert while working with data center teams
Participates in system deployment projects for established service area, by delivering installation, startup and/or commissioning support services
Provides physical installation and startup of cooling equipment, stainless steel technical cooling systems (TCS), under floor or overhead headers and hosing, and in-rack manifolds
Provides equipment commissioning support typically consisting of quality checks, functional testing and/or tuning as required by the project scope. Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests
Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required
Provides onsite support by assisting in troubleshooting and fault isolation of programmable logic controllers, electromechanical, networking, cooling and related systems. Identifies necessary parts to resolve customer equipment failures
Maintains accurate customer service records/reports within the service management tool
Recommends improvements to manuals, operational processes and procedures as needed
Contributes to training course content development and provides training to customers and other field service personnel, as required
Contributes to the creation of knowledge articles and other technical-related documentation
Serves as a technical resource to sales and business development personnel
Maintains knowledge of supported products including certifications, if required
Other duties as assigned
Qualification
Required
Minimum of 3 years of experience in field service or a similar technical support-related position
Prior experience of working within Data Center environments is required
Experience reading mechanical and electrical Schematics
Experience working with 120/208VAC and 48V DC
Prior experience troubleshooting and repairing hardware is required, for example with electro-mechanical equipment, controllers, sensors, and actuators, pumps, etc
Ability to successfully apply technical knowledge to identify root causes
Ability to demonstrate excellent customer service and communication skills
Ability to read basic product drawings, schematics, and technical specifications
Requires the ability to manage priorities effectively
Ability to travel 25-75% with very little notice in some rare cases
Troubleshooting skills and sound technical judgment
Ability to work both onsite independently and as part of a team
Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation
Ability to pass customer-specific background check processes, if applicable
Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc. This includes working under raised floors in Data Centers
Must be able to lift to 75 pounds at times
Travel may be required 50% of the time on average
Preferred
Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role
Benefits
Competitive benefits
Company
New Era Technology
New Era Technology is a provider of managed IT services and systems intended to augment and support technology related requirements.
1001-5000 employees
H1B Sponsorship
New Era Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (8)
2023 (86)
2022 (7)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
D
David Stearns
Managing Director US Mid-Market Solutions Group - Retired
Recent News
2025-08-26
2025-08-25
2025-07-08
Company data provided by crunchbase