VetnCare · 8 hours ago
Customer Service Representative
Napa, CA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $24/hrVetnCare is a busy, well-established veterinary practice and urgent care clinic dedicated to fear-free, compassionate care for pets. They are seeking a Customer Service Representative to be the first point of contact for clients and their pets, ensuring every visit is smooth, professional, and caring.
HealthcarePetHealth CareVeterinary
Responsibilities
Greet clients warmly and provide a professional, welcoming experience
Answer phones, respond to inquiries, and schedule appointments efficiently
Triage patient needs and relay relevant information to the care team
Address client questions, concerns, and complaints with empathy and professionalism
Maintain accurate client and patient records and manage billing and payments
Support front desk organization, including filing, data entry, and keeping the reception area clean
Collaborate effectively with veterinarians, technicians, and leadership to ensure smooth patient flow
Contribute to a positive, team-oriented, and client-focused workplace culture
Qualification
Required
Prior customer service experience; veterinary, healthcare, or service-based experience preferred
Strong verbal and written communication skills
Ability to multitask, stay organized, and remain calm under pressure
Comfort with computer systems (practice management software a plus)
Genuine care for animals and a client-first mindset
Company
VetnCare
VetnCare is a Veterinary hospital that offer standard of medical, surgical, and dental veterinary care.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-12Debt Financing
Leadership Team
Cyril Vergis
Chief Financial Officer
Erin McGlover, PHR
Senior Talent Acquisition Partner
Recent News
Saratoga Partners
2023-08-29
Company data provided by crunchbase