Johnson & Johnson · 1 day ago
Sr Analyst Customer Support - JJMT Electrophysiology
Irvine, California, United States of America
Full-time
Hybrid
Mid, Senior Level
$79K/yr - $128K/yr
5+ years expJohnson & Johnson is a leader in healthcare innovation, and they are seeking a Senior Analyst in Customer Support for their Electrophysiology business unit. This role involves collaborating with various partners to enhance commercial programs and ensuring efficient order management processes while providing subject matter expertise in order and program management.
Hospital & Health Care
Responsibilities
Collaborate with cross‑functional partners (Marketing, Sales, Contracts, Technical Services, HCC, Legal, Finance, Supply Chain, Distribution) to support and enhance commercial programs
Provide high‑quality customer and field support for JJMT EP program offerings
Execute end‑to‑end order management processes in partnership with JJHCS to ensure timely, accurate entry of capital equipment, software, service, third‑party equipment, and disposable orders
Create and maintain dashboards, trackers, and metrics to support business insights, continuous improvement, and program compliance
Maintain expertise in relevant HCC, Legal, and SOX requirements; partner with internal specialists to ensure policy adherence
Set goals and development plans and support departmental initiatives and additional projects as needed
Contribute to the development and execution of Commercial deployment strategies
Ensure compliance with all federal, state, local, and company regulations and policies
Navigate and balance the needs of multiple internal and external partners
Perform additional duties as assigned
Qualification
Required
Bachelor's degree in Business, Finance, Sales & Marketing, Contracting, or a related field
Minimum of 5 years of experience in Customer Service or Sales & Marketing Support, preferably within the medical device or FDA‑regulated industry
Strong proficiency with ERP systems (e.g., JDE, SAP or equivalent) and CRM tools (e.g., Salesforce or equivalent)
Excellent written, verbal, and presentation skills; proficient in Word and PowerPoint
Advanced Excel skills, including dashboard creation, VLOOKUP, and pivot tables
Strong analytical, problem‑solving, and critical‑thinking abilities
Demonstrated leadership skills, including goal setting and providing constructive feedback to enhance team performance
Ability to work independently with minimal supervision
Effective in a fast‑paced, cross‑functional team environment
Ability to manage competing priorities and meet deadlines
Skilled in presenting complex or detailed data clearly and concisely
Strong organizational skills with the ability to navigate complexity
Knowledge of contracting business processes
Excellent interpersonal skills
Detail‑oriented and adaptable to change
Ability to build strong cross‑functional partnerships and collaborate effectively to support customer needs
Preferred
Experience with customer service and order management processes within the healthcare environment
Benefits
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
H1B Sponsorship
Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (56)
2023 (58)
2022 (59)
2021 (44)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
Company data provided by crunchbase