Kaiser Permanente · 5 hours ago
Operations Director, Population Management
Downey, CA
Full-time
Onsite
Director/Executive
7+ years expKaiser Permanente is committed to optimizing patient care and supporting organizational goals through effective ambulatory operations. The Operations Director for Population Management will oversee department performance, ensure compliance with regulatory standards, and direct multidisciplinary teams to enhance care delivery and operational efficiency.
Non ProfitHealthcareWellnessHospitalHealth CareMental HealthPersonal Health
Responsibilities
Directs ambulatory operations to optimize patient care and support organizational goals
Develops and/or directs strategy with stakeholders to identify factors contributing to business value
Assumes accountability for department performance targets
Aligns human resource management programs with KPs mission and values
Directs survey readiness activities to maintain compliance with regulatory standards and prepares audit documentation
Oversees budget, expenditures and ensures overall financial performance meets expectations
Ensures standardized care delivery by partnering with physicians and other clinical leaders to align key care delivery initiatives across KP
Oversees the development and implementation of long-term plans, policies, and processes for data gathering and analysis
Aligns resources to ensure efficient assignment and utilization
Directs multidisciplinary clinical teams and designs comprehensive emergency preparedness programs
Directs improvements in operations and technology processes, defining standards for clinical teams to identify and address root causes, and implement solutions
Consults with senior and executive management to identify relevant performance metrics to monitor success of strategic improvement projects
Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others
Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement
Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs
Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams
Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives
Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact
Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies
Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues
Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources
Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives
Directs ambulatory operations to support patient care by: approving timelines and developing and/or directing strategy with stakeholders to identify factors contributing to business value; assuming accountability for department performance targets and aligning with market strategies; championing short- and long-term operational initiatives and directing program, services, and/or systems development; aligning human resource management programs (e.g., performance measurement and employee management) with KPs mission and values; directing continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and reviewing prepared audit documentation, information, and reports; and leading the development of budgets for assigned areas (e.g., branch office, staffing, business services departments) and ensuring overall financial performance meets expectations
Ensures standardized care delivery by: partnering with physicians and other clinical leaders to align key care delivery initiatives across KP, providing oversight of all workstreams; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for service lines or programs; driving cross-functional patient management resolution with internal and external leaders; anticipating and aligning resources in clinical areas to ensure appropriate assignment and utilization for service lines or programs; directing multidisciplinary ambulatory team(s) and holding team(s) accountable for performance; planning long-term strategic goals and designing emergency preparedness programs and ensuring the departments emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; and providing strategic direction to project teams leading initiatives and ensuring implementation, equitable distribution of resources, and delivery on objectives
Directs improvements to patient-centered operations and technology processes by: driving KP-wide internal and external strategic projects designed to remediate issues for impacted groups and improve quality, service, affordability, and/or operating efficiency; ensuring clinical teams use standardized tools to identify root causes for escalations, making recommendations, and implementing solutions to improve the performance of operations system processes; and consulting with senior and executive management to identify relevant performance metrics to monitor the success of strategic improvement projects
Qualification
Required
Minimum two (2) years of experience managing operational or project budgets
Minimum two (2) years of experience in a leadership role with direct reports
Minimum five (5) years of customer or member/patient service experience
Bachelors degree in a business, nursing, health care, or directly related field AND minimum seven (7) years of experience in business operations, clinical health care, or a directly related field OR Minimum ten (10) years of experience in business operations, clinical health care, or a directly related field
Preferred
Basic Life Support (BLS) Certification
Five (5) years of project/program management and/or implementation-related experience
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
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