InfoStride · 20 hours ago
L2 Support Operations Specialist
San Francisco Bay Area
Contract
Hybrid
Entry Level
3+ years expInfoStride is seeking an L2 Support Operations Specialist to manage and triage support tickets while collaborating with cross-functional teams. This role focuses on supporting both mobile and backend systems, ensuring clear communication across various business groups.
Cloud ComputingCyber SecurityEnterprise SoftwareSoftwareAppsMarketingInformation TechnologyCloud ManagementDevOpsDigital MarketingMobile AppsQuality AssuranceWeb Development
Responsibilities
Handle and manage customer support tickets using Jira
Monitor and manage the support ticket queue (P1–P3 issues)
Perform ticket triage, debugging, and issue analysis
Collaborate with product, design, legal, and compliance teams
Support feature updates, design changes, and local compliance requirements
Read and analyze code, APIs, and specifications to resolve issues
Communicate clearly with multiple business groups
Provide handoff support to Tokyo-based team (engineering-focused)
Qualification
Required
3+ years experience in L2 Support Operations
Handle and manage customer support tickets using Jira
Monitor and manage the support ticket queue (P1–P3 issues)
Perform ticket triage, debugging, and issue analysis
Collaborate with product, design, legal, and compliance teams
Support feature updates, design changes, and local compliance requirements
Read and analyze code, APIs, and specifications to resolve issues
Communicate clearly with multiple business groups
Provide handoff support to Tokyo-based team (engineering-focused)
Background in Software Engineering or QA
Ability to read and understand code (APIs, Kotlin, GitHub)
Experience with mobile and backend systems (GCA mobile, CABES backend preferred)
Strong analytical and debugging skills
Tickets handled in English
Reporting done in Japanese
Preferred
Japanese bilingual skills
Company
InfoStride
InfoStride offers complete solutions from Talent & Workforce, app development & QA automation, digital & cloud for technology companies.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2022-05-19
2022-05-19
2022-05-19
Company data provided by crunchbase