Vanguard · 10 hours ago
User Experience Operations, Senior Program Manager
Malvern, PA
Full-time
Hybrid
Senior Level
5+ years expVanguard is a company focused on the long-term financial wellbeing of its clients. They are seeking a Senior Program Manager for their User Experience Operations to lead cross-functional initiatives and enhance operational maturity within their UX organization.
FinanceFinancial Services
No H1B
U.S. Citizen Only
Responsibilities
Lead prioritized UX Operations initiatives - primarily within DesignOps - from discovery through solutioning, execution, change management, and training
Develop and manage independent project plans, milestones, communication rhythms, and accountability mechanisms to ensure timely, high‑quality outcomes of assigned projects
Create and maintain scalable frameworks for new process rollouts, evaluation, and continuous improvement across UX best practices
Partner with Finance and UX Leadership to manage team cost centers, ensuring clear visibility into budget tracking, updates, and allocations
Manage relationships with key external vendors (e.g., Figma) and coordinate collaborative initiatives to maximize value and alignment
Administer UX tool access, including birthright provisioning, ad‑hoc request workflows, and ongoing license management
Support team‑wide change management initiatives by developing communication plans, alignment artifacts, and transition support materials
Maintain and promote documentation standards and best practices across shared tools and knowledge repositories (e.g., SharePoint, Confluence)
Curate and manage centralized team templates and resources, ensuring information is accessible, current, and aligned to team standards
Support team culture and psychological safety through the management of communication channels and intentional spaces for team connection
Establish and manage B2B UX onboarding experiences by developing structured paths for new hires to understand team practices, tools, and expectations
Qualification
Required
Minimum of 5 years related work experience; financial services or function-specific experience preferred
Undergraduate degree or equivalent combination of training and experience
Familiar with all UX disciplines and tools; comfortable interacting with the Atlassian Cloud Suite, Figma Suite, SharePoint, and Teams
Ability to connect with, and influence, people at several levels of seniority to foster a shared understanding
Ability to think fast on your feet and come up with solutions to critical situations, make decisions, and take calculated risks
Ability to act autonomously and independently drive project execution to ensure adherence to scheduled delivery
Ability to be flexible and pivot as needed to drive outcomes and scalability alongside evolving business and user needs
Experience with establishing playbooks, process documentation, and governance supporting creative development
Company
Vanguard
Check is a client-owned investment company that offers low-cost mutual funds, ETFs, advice, and related services.
Founded in 1975Kelayres, Pennsylvania, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
ic@3401
2017-03-31Non Equity Assistance
Leadership Team
Salim Ramji
Chief Executive Officer
Andrew Maack
Principal, Head of US Equity Index Portfolio Management
Recent News
2026-01-20
2025-09-05
2025-03-15
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