PrePass · 5 hours ago
Solutions Architect, Mobile
Phoenix, AZ
Full-time
Hybrid
Senior Level
5+ years expPrePass is North America's most trusted weigh station bypass and toll management platform, transforming the transportation industry. They are seeking a Solutions Architect, Mobile to lead post-sale technical enablement for their Mobile application, focusing on customer onboarding, pilot execution, and ensuring successful adoption.
Non ProfitPublic Safety
Responsibilities
Lead Mobile pilots and new customer onboardings from kickoff through exit to steady state
Configure and set up the Mobile application for customers, ensuring readiness for pilot or launch
Define pilot scope, milestones, success criteria, and timelines in partnership with customers and internal stakeholders
Drive time to first value by guiding customers through activation and early use cases
Serve as the primary technical and enablement point of contact during pilots and early lifecycle onboarding
Deliver customer walkthroughs, enablement sessions, and hands‑on guidance to ensure confident Mobile usage
Track and report on adoption, activation, and value metrics throughout the pilot and onboarding phases
Proactively identify risks to adoption and intervene with targeted enablement or issue resolution
Troubleshoot Mobile app issues, bugs, and configuration challenges encountered during pilots and onboarding
Coordinate with Product, Engineering, Support, and Operations to drive fixes and workarounds
Track issues to resolution and keep customers informed on progress and outcomes
Articulate and demonstrate customer value throughout the pilot or onboarding lifecycle
Validate that success criteria are met prior to exiting pilot or onboarding
Execute a structured handoff to Customer Success Managers and Support/Ops teams once customers transition to business‑as‑usual
Build, maintain, and continuously improve Mobile playbooks, onboarding guides, pilot frameworks, and troubleshooting documentation
Create and maintain enablement decks, value narratives, and standard success metrics for Mobile pilots and onboarding
Partner cross‑functionally to ensure enablement assets stay current as the Mobile product evolves
Qualification
Required
Bachelor's degree or equivalent experience
5+ years of experience in post sale enablement, implementation, solutions engineering, or technical customer success
Hands on experience supporting or deploying mobile or software applications
Strong troubleshooting skills and comfort working through technical issues with customers
Ability to manage multiple pilots or onboardings simultaneously with strong attention to detail
Excellent communication skills with the ability to explain technical concepts to non technical audiences
Preferred
Familiarity with project management tools such as Smartsheets
Experience using Power BI or other business intelligence tools
Experience running pilots, proof‑of‑value, or phased rollouts for SaaS or mobile products
Familiarity with defining and tracking adoption, activation, and value metrics
Experience building enablement assets such as playbooks, onboarding guides, or customer‑facing documentation
Background partnering closely with Product, Engineering, Support, or Operations teams
Benefits
Robust benefit package that includes medical, dental, and vision that start on date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
Paid parental leave.
401(k) plan with employer match.
Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
Tuition Reimbursement Program.
Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
Employee Assistance Program (available at no cost to you).
Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees.
Community Give-Back initiatives.
Culture that focuses on employee development initiatives.
Company-wide bonus and commission plans
Company
PrePass
PrePass is a non-profit public/private partnership dedicated to advancing the safety & efficiency of the commercial transportation industry.
201-500 employees
H1B Sponsorship
PrePass has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
Funding
Current Stage
Growth StageLeadership Team
Clayborne Beers
Chief Operating Officer
Brennen Carson
Chief Revenue Officer (CRO)
Recent News
2025-09-04
Company data provided by crunchbase