NEOGOV · 1 day ago
IT Customer Support Specialist III / 61012185
Greenville County, SC
Full-time
Onsite
Mid Level
$45K/yr - $61K/yrNEOGOV is seeking an IT Customer Support Specialist III to join the SC Department of Social Services. This role involves resolving technical issues related to hardware and software, managing local area networks, and providing training to users, while also participating in evaluations of equipment and software packages.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
The IT Customer Support Specialist III resolves technical issues relating to computer hardware or software devices. Speaks with customers to diagnose technical issues, pulls reports with listed or escalated issues, or completes computer generated or assigned
Serves as Regional Site Engineer for all DSS automated applications. Assignment include management of all aspects of the regional local area networks. Arranges and oversees or performs equipment and software installation. Provides training to users on network, personal computing, and local system functions, to include data backups, downloads, reports development
Works with lead technician for the region to analyze problems and resolve or document and forward to appropriate technical or project staff for resolution
Serves in a staff rotation to provide evening and weekend support for Agency staff working in program areas that have been approved and designated for 24/7 work cycles
Participates in evaluations of equipment and software packages and development of recommendations on technical solutions that meet the needs of users and the technical environment. Conducts post-installation studies and evaluations for the regions
Perform Red Cross shelter duty or other emergency shelter duty/services as directed
Qualification
Required
A High School Diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems
An Associate Degree or a Bachelor's Degree in a related field may be substituted for the required work experience
The individual must be able to logically troubleshoot moderate computer problems
Install software and hardware
Physically be able to move computers and peripheral equipment
Some overnight travel may be required
Must have a valid driver's license
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs
Health insurance
Dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses
Retirement plan options
South Carolina Deferred Compensation Program
Tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase