Lutheran Social Services of Indiana (LSSI) · 5 hours ago
Program Operations Lead
LSSI Fort Wayne North, Fort Wayne, IN, US
Full-time
Onsite
Mid Level
$24/hr - $26/hr
3+ years expLutheran Social Services of Indiana is seeking a Program Operations Lead to provide administrative, operational, and communication support to the Vice President(s). The role focuses on strengthening program efficiency through project coordination, internal communication, and ensuring consistency across systems and processes.
Non ProfitSocial MediaSocial
Responsibilities
Provide administrative and project support to Vice President, including calendar coordination, meeting management, correspondence, document preparation, and maintaining data integrity by accurately updating and entering data
Draft, prepare, and coordinate internal and external communications on behalf of the Vice President, ensuring all messages to staff and external partners are clear, timely, and accurate
Assist with cross‑departmental projects and initiatives, including conducting research, performing data analysis and data mining, developing reports, tracking project progress, and coordinating project communication to support effective execution
Promote program consistency and efficiency by coordinating the documentation and implementation of operational workflows and procedures. Collaborate with program leaders to support alignment of these processes with program and agency policies and to keep them clear, accessible, and effective
Contribute to compliance reporting by preparing, organizing, and maintaining required operational and program documentation, ensuring accuracy, data quality, and timely completion of all internal and external deadlines
Under the direction of the VP(s), coordinate program and operational improvements by identifying areas for process enhancement, evaluating system or workflow gaps. Collaborate with administrative and program leaders to design, implement, and communicate effective workflow, process and system solutions
Support the Vice President with a wide range of operational needs, including data review, process evaluation support, documentation needs, project coordination, and program initiatives requiring follow‑through and process oversight
Performs other related duties as assigned to support program needs
Build and maintain professional working relationships with colleagues, program leaders, frontline staff, and clients in support of program and operations
Communicate clearly and consistently with staff and clients to foster understanding of expectations, next steps, and available resources
Provide appropriate referrals and connect individuals to resources or support as needed
Proactively share timely and accurate information with program leaders and frontline teams to support effective operations
Ensure dependable follow‑through on commitments, requests, and assigned responsibilities
Collaborate with teams to identify and address operational challenges
Work alongside teams to clarify processes, remove barriers, and support problem‑solving
Maintain open communication and support alignment with program priorities
Qualification
Required
3-5 years of customer service experience required
Proficiency with Microsoft Word, Excel, and Office is required
Valid driver's license and car for business use required
Preferred
Associate's degree preferred or equivalent experience
Previous office management or office administrative experience preferred
Experience with web-based databases preferred
Company
Lutheran Social Services of Indiana (LSSI)
Lutheran Social Services of Indiana expresses the love of Jesus Christ for all people through services that empower individuals and families to move toward social, emotional, and spiritual wholeness.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.04MKey Investors
AWS Foundation
2019-03-01Grant· $0.04M
Leadership Team
Shawna Squibb
Chief Financial Officer
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