Washington State Patrol · 1 day ago
IT Customer Support - Senior/Specialist
Olympia, WA
Full-time
Onsite
Senior Level
$84K/yr - $113K/yr
6+ years expWashington State Patrol is dedicated to promoting fair and equitable hiring practices and enhancing public safety through technology. This role oversees the Mobile Office Platform Support Team, ensuring the installation and maintenance of technology in patrol vehicles, while providing exceptional technical support to meet agency goals.
Non ProfitGovernmentPublic SafetyLaw EnforcementSecurity
Responsibilities
Supervise the Mobile Office Support (MOP) unit
Acts as a technical resource to the technicians
Sets goals, objectives and expectations and completes evaluations as required
Installs and configures Mobile Office Platform (MOP) hardware and software in patrol vehicles
Performs setup and configuration and troubleshooting of MOP system hardware and software in a variety of patrol
Configures both the wireless and air card connections to the agency network
Using advanced administrative rights, configures, troubleshoots and installs updated applications and operating systems on all mobile devices within the geographic area
Provides technical expertise and support services for major systems, databases, and/or information technology projects that impact mission critical agency programs
Uses broad technical and specialized knowledge of the agency's mission and business needs to successfully support customers
Coordinates with Infrastructure Operations (IO) to create, test, troubleshoot, modify, and maintain computer images used on WSP devices
Directs the movement of IT equipment including, but not limited to: Computers, scanners, printers, laptops, batteries, hard drives, in-vehicle camera systems, mobile routers and monitors
Qualification
Required
At least six (6) years of relevant information technology experience, such as: Help desk/desktop support, IT program/project management, Supervising staff that performed work in any of these areas
At least two of the six years must have been in a customer service environment providing technical support to customers, troubleshooting and resolving IT hardware and software issues, and utilizing a help desk ticketing system, or supervising staff that performed this work. OR An Associate's degree or higher in Computer Science or Information Technology and a minimum of three (3) years of working experience in an IT Customer Support enterprise environment, military or DoD role
Three (3) years' experience in the support and use of the following technologies/software: Microsoft Windows 10 or higher operating systems, Microsoft Office products, Wireless devices, Network connectivity, Smart device technology, Enterprise Mobility Management technology
The ability to supervise staff and/or management experience with persons hired, evaluated, and disciplined
Demonstrated skills in at least two of the following: Leading, managing, coaching, and mentoring technical and/or business/professional staff, Strategic planning and organizational development, Communicating effectively across a broad range of personnel and management levels, Learning new and complex information quickly, Written and oral communication
One year experience in electronic wiring concepts and use of basic hand tools for small electronics repairs
Benefits
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunities to serve your community and make an impact through meaningful work.
Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
Qualification for the Public Loan Forgiveness Program.
Company
Washington State Patrol
Washington State Patrol is a non-profit law enforcement agency that offers public security, safety regulations, and community services.
1001-5000 employees
H1B Sponsorship
Washington State Patrol has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
John Batiste
Chief Executive Officer
Company data provided by crunchbase