Citi · 23 hours ago
Associate Operations Support Analyst
Jacksonville Florida United States
Full-time
Hybrid
New Grad, Entry Level
$49K/yr - $68K/yr
0+ years expCiti is a leading global bank, and they are seeking an Associate Operations Support Analyst. This entry-level position is responsible for providing operations support services and serving as a liaison between operations staff and clients to ensure effective operations support.
FinanceBankingFinancial Services
Responsibilities
Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner
Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations
Research and interpret standard information and identify inconsistencies in data or results
Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
Prepare basic presentations for management
Support trouble ticket resolution and the training of new and borrowed testers
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualification
Required
0-2 years of relevant experience preferred
Experience in the Financial Services is preferred
Knowledge in Regulation Z and experience in an audit or QA role is preferred
Proficient in Microsoft Office
Proven problem-solving and negotiation skills
Consistently demonstrates clear and concise written and verbal communication
Bachelor's degree/University degree or equivalent experience
2+ years experience in Operations Credit Card account processing role
Experience in Cards Brands and/or CRS functions such as: Account Maintenance, Payment Investigations, Commercial processes, Canadian commercial processes
Knowledge in creating and maintaining Quality Assurance documentation (test strategy & plan, test cases/scripts, defect reports/analysis, etc.)
Preferred experience with MS Excel, Aspen, or other QA data repositories
Understanding of QA values and principles
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-02-11
Payments Dive
2026-02-10
2026-02-09
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